Michele Hall

***** ***** ***** ****

Roscoe, Illlinois 61073

Telephone: 815-***-****

Cell Phone: 847-***-****

Email: ablg6p@r.postjobfree.com

EXPERIENCE OfficeMax Machesney Park, IL Apr. 2009-Present

Impress Supervisor

. Currently working in retail printing department

planning and producing orders.

. Provide estimates to customers for printing projects.

. Maintain inventory for all materials required to produce

customer orders and order supplies as required.

. Supervise other department members to ensure that corporate

procedures are followed and orders are produce to quality

standards.

. When necessary place orders with vendors for items that

cannot be produced in house.

. Increased department sales above corporate expectations for

2009 and curently maintaining an increase in expected sales

for 2010.

. Worked with new customers on projects to help ensure

customer loyalty.

. When necessary worked with customers to resolve any

conflicts that required a solution to ensure customer

satisfaction.

. Key Carrier when required for Manager on Duty tasks: cash

handling, deposits, daily reports, overseen associates

during shift to make sure customers were engaged and daily

tasks were completed.

. Handle scheduling of department assocaites to ensure that

all shifts are covered and the key business hours are

handle by the proper associates.

. Ensure all necessary paperwork is update.

. Implement new procedures as specified by corporate by

required deadlines.

Rockford Forms and Graphics Loves Park, IL Dec 2007-Sept 2008

Customer Service Representative

. Planned and organized orders requiring multi-tasked

printing procedures and processed them through Print Leader

.

. Handled the release of customer inventory using a Quantum

system and notified customers when inventories needed to be

replenished.

. Worked with outside sales force on processing new orders

and maintaining customer relationships.

. Handled customer inquiries regarding orders in progress and

followed-up with them in a timely manner as to the status

of their projects.

. Prepared print estimates and followed up on quotes.

. Worked with outside vendors when orders could not be

produced in house or required additional services and

produced purchse orders for services.

Laidlaw/First Student Rockton, IL Feb 2005-Dec 2007

School Bus Driver

. School Bus Driver for Rockton, Roscoe and South Beloit

areas.

Crystal Lake School District Crystal Lake, IL Aug 2004-Feb 2005

School Bus Driver

. School Bus Driver for Crystal Lake School District.

Oldcastle Glass Bensenville, IL June 2001 - June 2004

Customer Service Team Leader Jan 2002 - June 2004

Surveyed capacity planning system throughout the day to

insure that work flow between customer service department and

plant was maintained to plant capabilities.

. Insured that order processing moved through the customer

service department in a timely fashion so that there were

no delays in production of product to customer.

. Made daily capacity schedules for the CSR's to communicate

with them the availability within the different plant

departments.

. Took part in daily production meetings.

. Trained new hires for the department and trained exsisting

members on new procedures and new products.

. Maintained my responsibilities as a Customer Service

Representative

Oldcastle Glass Continued

Customer Service Representative June 2001 - Jan

2002

. Processed daily orders into AS400 System.

. Inside contact for top 10 commercial accounts. Had heavy

phone contact throughout the day processing phone orders,

working with customers on scheduling of orders and

deliveries to accommodate their needs, contacted customers

with scheduling delays and back orders and made follow up

calls with solutions to any problems that may have

occurred.

. Scheduled jobsite deliveries with shipping manager.

. Leared all aspects of commercial glass fabrication in a

short time thus allowing me to move on to Team Leader.

.

Accomplishments for Oldcastles Glass

. Received award as Oldcastle Glass Rookie of the Year in

January 2002.

. Created procedures for jobsite scheduling so that the

schedule was no longer hand written and could be view from

computers throughout the plant.

. Worked with Sales Manager on creating a manual for quoting

so that quotes could be processed by CSR's in a timely

fashion.

Amerisafe Naperville, IL May 1999 - April 2001

Subcontractor/Desktop Publishing

. Worked independentaly with sales department on creating and

designing 85 page product catalog.

. Created layout and design for course brochure and organized

final printing.

Copyco Printing Des Plaines, IL Oct 1996 - May 1999

Account Manager / Estimator

. Planned and organized orders requiring multi-tasked

printing procedures

. Processed orders for multiply accounts and invoice

completed projects in a timely fashion.

. Worked with various accounts on the organization and

distribution of their products.

. Maintained customer inventory to the necessary levels so as

not to delay shipment of product.

. Handle all inquiries regarding orders in progress and

followed-up with customers in a timely manner as to the

status of their projects.

. Prepared print estimates and followed up on quotes.

Belden Press, Inc. Schaumburg, IL April 1992 - Oct 1996

Production Manager

. Planned and organized printing orders.

. Ordered the necessary services and inventory required for

production.

. Invoiced orders upon completion.

. Prepared estimates and followed up on quotes.

SKILLS Knowledge of Microsoft Word, Excel, Publisher, Adobe Page

Maker, Quicken, Plan 7 and AS 400 Systems, Print-Leader,

Quantum, Act.

EDUCATION College Of Dupage Glen Ellyn, IL June 1989 - June 1991

Graphic Arts Technology

Fenton High School Bensenville, IL Sept 1985 - June 1989

REFERENCES Avaiable upon request.

Contact this candidate