Project Manager Account Executive

Yvonne M. Frame, CEBS

* **** **** ******, *******, MO 64068

816-***-**** . ******@**.**.***

EMPLOYEE BENEFITS PROFESSIONAL

Dedicated and diligent employee benefits professional with extensive

experience of administration and consulting in the insurance and healthcare

benefits sectors. Skillful analyst and strategic planner with a track

record in identifying and implementing process improvements to boost

revenue and efficiency. Excellent communicator with in-depth knowledge of

health care policy and regulation and proven skills in business development

and client retention. Creative problem solver with a gift for finding

innovative solutions to challenges.

Core Competencies

Employee Benefits Administration . Strategic Planning . Business

Development . Client Relationships . Account Management . Contract

Negotiations . Insurance . Healthcare . Communications . Creativity .

Claims Analysis . Problem Solving . Team Leadership . Presentations .

Billing . Online Enrollment . Retirement Plans . Personal Financial

Planning . Compensation Management . Human Resources

PROFESSIONAL EXPERIENCE

CBIZ BENEFITS AND INSURANCE SERVICES, Leawood, KS, 1998- present

Premier Account Consultant

Manage client relationships, overseeing client accounts generating annual

revenue in excess of $100,000. Lead service process while working with

account executive and account manager, and health care policy and

regulatory affairs teams. Work with fully insured and self-funded benefits,

as well as consumer-led healthcare and strategies, including HSAs and HRAs.

Key Achievements

. Created client application to analyze the effects of healthcare

reform, enabling sound strategic planning.

. Leveraged targeted financial analysis and excellent negotiating skills

to save clients more than $5M.

. Handled claims analysis and reporting, strategic planning and renewal

negotiations.

Senior Account Executive for Key and Premier Accounts

Implemented new benefit plans, renewed coverage, negotiated rates with

carries and reviewed contracts. Advised clients on the effect of federal

and state regulations on their benefits programs. Promoted to Premier

Account Consultant.

Key Achievements

. Maintained 100% client retention rate; recognized for excellence in

client satisfaction.

. Initiated new service lines to ensure business growth.

Client Project Manager

Worked onsite at client's premises, managing a group with 3,500 employees.

Created and initiated strategies to communicate benefits to employees,

including delivery of presentations on benefits, enrollment and billing.

Analyzed claims and solved claims problems. Oversaw online enrollment in

benefits scheme and initiated and led meetings of insurance committee.

Yvonne M. Frame, CEBS

816-***-**** . ******@**.**.*** . Page 2

Key Achievements

. Leveraged effective communication and employee presentations to drive

50% increase in CHDP plan enrollment.

. Identified and implemented process improvements in client's benefits

department to boost efficiency, resulting in cost and time savings.

. Promoted to Account Executive for Key and Premier accounts.

Account Executive/Senior Account Manager

Implemented new benefit plans, renewed coverage, negotiated rates with

carries and reviewed contracts for traditional-sized groups (less than 100

employees). Promoted to Client Project Manager.

ADDITIONAL EXPERIENCE

LEXINGTON R-V SCHOOL DISTRICT, Lexington, MO

Secondary School Teacher

EDUCATION

Bachelor of Science, Political Science and English

Northern Michigan University, Marquette, MI

LICENSURE/CERTIFICATIONS

Certified Employee Benefits Specialist (CEBS) (2009)

Group Benefits Associate (GBA) (2007)

International Foundation of Employee Benefit Plans and the Wharton School

at the University of Pennsylvania

(Courses included Group Health Benefits, Retirement Plan Management,

Personal Financial Planning, Compensation Management, Health Economics and

Human Resources Management.)

Active Health and Life Agent License, Missouri and Kansas

PROFESSIONAL AFFILIATIONS

Employee Benefit Professionals Association, Kansas City Chapter Member

International Society of Employee Benefits Specialists, National Member;

Kansas City Chapter Member

Greater Kansas City United Way Young Leader's Society; Women's Leadership

Council

Contact this candidate