Customer Service Assistant

Sylvia A. Sutton

*** ******** **** ****

Charlotte, North Carolina 28215

704-***-**** (Home) 704-***-**** (Work)

********@*********.***

EDUCATION: Winston-Salem State University, Winston-Salem, NC.

Bachelor of Science Degree in Office Administration.

SPECIAL COURSES: Attended Central Piedmont Community College

receiving Certificate for completing Word 6.0,

Access, Excel, Power Point.

ADDITIONAL SKILLS: Word 03, Word XP, FileSite, DTE, DeltaView, Outlook

Express, Elite Enterprise, LegalKey Workflow,

LegalKey Attorney Desktop, Interaction, DocXtools,

Word 97, Windows 98, PC Docs, Windows 95, WP 6.1,

Soft Solutions, WP 5.1. Typing - 85 wpm; Shorthand

- 80 wpm.

Part-time Instructor at PSI Institute; courses

taught - Typing I, II and III.

EXPERIENCE:

8/2009 - Present: Department of Justice, Executive Office for

Immigration Review, Immigration Court, Charlotte,

NC.

Legal Assistant. Receive visitors and telephone

callers; code and input data; issue notices and

other court documents using the CASE management

system; prepare routine legal correspondence; open

and date stamp all incoming mail; maintain record of

all controlled correspondence; keep all Record of

Proceedings (ROP) updated; coordinate and follow-up

on cases and other legal matters of interest to the

court; research legal regulations concerning cases,

motions, etc. in order to determine the correctness

of documents; communicate orally in performing legal

clerical and technical work; ability to communicate

in writing; assist Judges in courtroom; print

dockets and various reports for Judges; schedule

hearing dates for attorneys and clients; make copies

of forms and correspondence for trial attorneys;

work closely with ICE/Dept. of Homeland Security;

utilize Word Perfect 12 and Word 03; set dates for

bond hearings; receive and send faxes.

2/99 - 3/09: Cadwalader, Wickersham & Taft, LLP, Charlotte, NC

Legal Secretary (10/00-3/09). Global Finance

Dept./Real Estate Group. Utilize Windows XP,

FileSite; responsible for answering calls; type and

proofread documents; enter and release time entries

via DTE; run blacklines via DeltaView; receive and

send e-mails utilizing Outlook; run proformas via

Elite Enterprise; create new matter memos via

LegalKey Workflow; research files/folders via

LegalKey Attorney Desktop; enter and retrieve client

information via Interaction; format documents

utilizing DocXtools; prepare and submit Request for

Payments and Travel and Entertainment expenses.

Cadwalader, Wickersham & Taft, LLP, Charlotte, NC

Word Processor/Floater Secretary (2/99-10/00).

Utilize Windows 98/Word 97, PC Docs; typed and

proofed various documents for Banking & Finance,

Corporate, Capital Markets, and Real Estate

Departments; run blacklines; scan documents; created

and distributed newsletter; provided desk coverage

for secretaries; entered and released time entries;

typed invoices; created file folders; typed letters,

memos, new matter memos and prospectus supplements;

receptionist.

12/87 to 2/99: Charlotte-Mecklenburg Police Department, Charlotte,

NC

Investigative Technician (7/97-2/99). Assigned to

NEPS Unit/Customer Service. Duties include taking

reports over the phone; interview individuals and

provide written reports; data entry; answer

questions regarding civil/criminal law; research and

provide information to the public and other

agencies.

Charlotte-Mecklenburg Police Department, Charlotte,

NC

Investigative Technician (4/95-7/97). Assigned to

the Special Information Section and Violent Crimes

Task Force in the Investigative Division. Duties

include operator of WP 6.1 and Word 6.0; create,

edit and distribute the Intelligence Brief to

agencies and individuals on a monthly basis;

maintain the mugshot profile system for bureau;

attend meetings; type letters and memos;

receptionist; file; maintain time cards and daily

duty sheet; distribute mail.

Charlotte Mecklenburg Police Department, Charlotte,

NC

Office Assistant IV (3/92-4/95). Assistant to

Office Assistant V in Internal Affairs. Duties

included maintained files; typed letters, memos;

receptionist; transcribed taped interviews; prepared

files for board hearings; maintained logbooks (Use

of Force, Accidents).

Charlotte Mecklenburg Police Department, Charlotte,

NC

Office Assistant IV (3/91-3/92). Word Processor in

Word Processing Section of CMPD. Operator of IBM

AS400 and IBM 5520. Assisted all sections in

department with typing memos, letters, search

warrants; transcribed taped interviews.

Charlotte Mecklenburg Police Department, Charlotte,

NC

Office Assistant IV (12/87-3/91). Assigned to the

Investigative Division. Typed correspondence and

reports; maintained filing system; receptionist;

transcribed dictation; maintained time cards and

daily attendance sheets; researched and prepared

annual progress reports; operator of Brother

Memorywriter.

4/95 to 7/98: Moore & Van Allen, PLLC, Charlotte, NC

Part-Time Word Processing Specialist. Utilize

Windows 95, Word 6.0, PC Docs; typed and proofed

documents for various departments; scan documents;

troubleshoot; e-mail documents via Groupwise; copy

documents onto disks.

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