Customer Service Marketing

Jennifer L. Heimbach

570-***-****

*************@*****.***

*** ****** ******

Collegeville, PA 19426

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SKILL SET

Publishing, printing, editing, proofreading, translating, training,

typesetting, data entry, customer service

EDITING/PRODUCTION EXPERIENCE

Staff Editor January

2007-February 2009

League for Innovation, nonprofit educational firm, Phoenix, AZ

. Edited weekly online abstracts, monthly newsletter, monographs, and

books; followed APA style; streamlined procedures

. Wrote marketing copy, weekly blurbs, and headlines; acquired

consent, articles, artwork from authors

. Proofread all print and online conference and marketing materials,

website copy; fact-checked; verified links

. Represented the League at two yearly conferences; served on

marketing, professional development, and website teams

Copy Editor January 2006-

November 2006

Gradient Analytics, independent research firm, Scottsdale, AZ

. Edited, formatted, verified text, figures, tables, and graphs on

financial reports, following AP style

. Checked facts and numbers, posted documents electronically

Copy Editor September

2000-July 2005

Grant Thornton LLP, accounting and management consulting firm,

Philadelphia, PA

. Performed edits and checked math on financial statements,

management advisory comments, annual reports, etc.

. Supervised word processing department; managed work flow; trained

new auditors; created style guide

Proofreader/Compositor

September 1998-August 2000

R.R. Donnelley Financial, commercial printing, communications firm,

Philadelphia, PA

. Revised financial documents using EDGAR; proofed and designed math,

tabular materials; filed documents electronically

. Developed proofreading training; held offsite proofreading

training; managed temporary proofreaders

Proofreader January 1995-

March 1998

Cadmus Journal Services, commercial printing and communications firm,

Ephrata, PA

. Proofread scientific and medical journals following APA, and

Chicago style

. Verified all printed type; designed tables and scientific equations

TRANSLATION AND BILINGUAL EDITING EXPERIENCE

Spanish Translator/Editor January

1993-March 2008

Freelance

. S. June Smith Center/Children and Youth, youth advocacy nonprofits

- parent education handbooks, marketing brochures

. National Education Services, educational publishing firm - parent

education books, handbooks, and slides

. American Compliance, workplace risk assessment firm - OSHA training

presentations, instructional manuals, and quizzes

WEB DESIGN/MARKETING EXPERIENCE

Web Site/Marketing Coordinator August

2003-September 2004

Fred "Art", Inc., art gallery and outlet, Philadelphia, PA

. Designed and maintained company web site; created print and

electronic advertisements and mailings

. Coordinated and attended events for gallery promotion

EDUCATION AND COURSEWORK

Bachelor of Arts-Spanish, French minor

Millersville University, Millersville, PA

. Tutored Spanish and French for university Work-Study program

. Led campus tours; assisted admissions counselors

Related Courses and Training

Editing I and II, Copy Editing, Translation, English Grammar Review,

Business Writing, Microsoft Word, Outlook, Excel, Oracle

ADDITIONAL INFORMATION

Red Cross blood donor since September 2005; Community Theatre League

volunteer since October 2009; enjoy vocal and visual art, reading, and

writing

REFERENCES AVAILABLE UPON REQUEST - SALARY NEGOTIABLE

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