Customer Service Security

Keith Heilman

**** *. ***** ***, ****, AZ *****

Cellular 602-***-****, *************@*****.***

Objective As a Security Officer. The ability I have thought out my jobs has prepared me, on how to

deal with customer issues

Qualification Highlights

• Demonstrated ability to meet the needs of patrons, dependable, hard working, reliable, and punctual.

• Mediation and problem solving skills.

• Promptly answered telephone calls to reflect professional corporate image.

• Provided a high level of customer service and client relations based on outstanding communication and

interpersonal skills.

• Established and maintain effective business relationships with external and internal customers, improving

communication between customers and company.

Experience Security Response, Tempe, AZ 2009 to 2010

Security Guard

• Accurately prepared and completed reports, records, logs and related documents

• Patrolled and responded to diverse calls, able to enter hostile situations and lower

hostility level quickly

• Acted quickly in emergency situations; analyzed circumstances and adopted effective

courses of action; exercised sound judgment under pressure

• Maintained public contact regarding potential law enforcement problems and to preserve

good relationships

• Provided a wide range of security and guard services for a busy shopping center

• Patrolled premises, alerting authorities to suspicious persons, requesting identification,

assisting customers, employees, and guests with various requests, and coordinating with

police, paramedic, and fire agencies

Valor Security, Tempe, AZ 2009 to 2009

Mall Security

• Provided security for professional sports team, including graveyard shift surveillance,

weekend and evening sporting event security, crowd control, and bodyguard services

• Implemented policies such as firearms, armory/arsenal access, emergency response team,

training requirements, use of force, and use of emergency equipment

• Monitored all security equipment, ensuring full functionality

• Dealt with a variety of situations: accidents, vandalism, trespassing, robbery, abuse, etc

• Provided security, working cooperatively with local municipal law enforcement teams

• Issued citations / verbal warnings; served arrest warrants; apprehended suspects and

made arrests; testified in court

• Coordinated crime scene control, investigations, interviews and interrogations, and

collection of physical evidence

• Patrolled and responded to diverse calls, able to enter hostile situations and lower

hostility level quickly

• Acted quickly in emergency situations; analyzed circumstances and adopted effective

courses of action; exercised sound judgment under pressure

• Maintained public contact regarding potential law enforcement problems and to preserve

good relationships

• Ensured evidence was properly collected, documented and handled

• Provided a wide range of security and guard services for a busy shopping center

Secure One, Phoenix, AZ 2008 to 2009

Security Guard

• Provided security for professional sports team, including graveyard shift surveillance,

weekend and evening sporting event security, crowd control, and bodyguard services

• Monitored all security equipment, ensuring full functionality

• Dealt with a variety of situations: accidents, vandalism, trespassing, robbery, abuse, etc

• Communicated with customers daily

• Communicated information clearly and accurately

• Committed to the assistance and support of others while maintaining a cheerful and

helpful attitude

• Built rapport with customers through effective and precise communication

• Answered dealer inquiries concerning policies and products

• Analyzed problems and anticipated customers' needs

Education Round Rock High School, Round Rock, TX 1997

H.S., Gen., GPA:

Computer Experience

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• CPR / First Aid

• Security & Emergency Response

•

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