Customer Service Manager

Grover Johnson

*** ********** **., *******, ********** 95337

209-***-**** cell / 209-***-**** home

*************@*******.***

______________________________________________________________________

Objective

I am seeking a challenging truck driver position that allows me to expand my current skill set and utilize

my wide array of industry experience. The ideal position will offer maximum potential for growth and

development.

Experience

CBC FRAMING INC. – Stockton, Ca.

Company Driver April 2008 – Present

Delivering Flatbed Loads of completed frames for KB homes sites in the Central Valley, Bay Area

And Fresno cities

ESTENSON LOGISTICS INC. - Lathrop, Ca.

Company Driver June 2007 – March 2008

From the Lathrop warehouse deliver load 53” Vans to Home Depot stores located in the Central Valley,

Bay Area, the Peninsula.

MOUNTAIN VALLEY EXPRESS – Manteca, CA

Company Driver August 2006 – May 2007

Shag Driving overflow throughout the Central Valley, Bay Areas, Sacramento and outlining area (LTL)

freight to business and residential customers. Driving doubles to the location breaking up the set to

continue deliveries.

ALEGRE TRUCKING – Lodi, CA

Company Driver March 2006 – August 2006

The aggregate division specializes in hauling all types of rock, dirt, sand, road salt, asphalt, driveway

rock, topsoil, landscaping soils, large garden rock

COMCAST – Sacramento, CA

Customer Account Executive December 2003- October 2005

-Successfully target customer interest with a variety of product and service offers

-Effectively sell or up sell Comcast products and services

-High phone volume, covering full range of customer services in a prompt and professional manner

-Efficiently address a variety of customer inquiries and resolve account discrepancies

-Continuously exceeded department sales quotas, recognizing record commissions

GYMBOREE ONLINE STORE Dixon, CA

Customer Service Representative September 2001 – August 2002

-Assist customers with online account problems

-Responsible for crediting, auditing and handling of fraudulent accounts

-Facilitate web based promotionals and advertisements

-Respond to online customer inquiries

WALMART INC. Vacaville, CA

Customer Service Manager June 2001 – January 2002

-Conduct training of store associates on company procedures/processes

-Motivate associates to ensure each customer receives accurate, friendly service

-Responsible for register audits and handling associate errors

-Monitor and maintain store cash levels and change funds

DURECT Corporation Vacaville, CA

Pharmaceutical Manufacturing Company - Lead Operator September 2000 – August 2001

-Responsible for the manufacturing of a wide array of medical devices

-Created and implemented a training module to improve quality control /daily output of the production line

-Trained my technicians on company safety process and changeovers

-Assist maintenance mechanic in performing preventative, unscheduled maintenance and general facility

repair

Kaiser Permanente San Francisco, CA

Healthcare Contact Specialist May 1999 – September 2000

-Handle continuous inbound telephone volume

-Identify the purpose of the member's call and process accordingly, provide facility and provider

information. When authorized, provide lab results

-Appointment scheduling, transition members to Advice Nurse and gather intake information from member

AMPCO Systems Airport Parking South San Francisco, CA

Supervisor January 1996 – October 1999

-Collecting monies for short and longterm parking

-Maintain sick call coverage

-Daily reconciliation of revenue

-Provide timely incident reports and statistical information

-Ensure staff delivers excellent customer service

FOLGERS Coffee Company South San Francisco, CA

Ouality Control Supervisor October 1990 – March 1995

-Production mechanic for line maintenance

-Assigning daily work to subteams accordingly

-Responsible for holding daily production meetings with departmental leaders to produce daily inventory

amounts

-Holding safety meetings and team safety training

Technical Expertise

-Proficient in a number of office based software programs: Word, Power Point, Excel

-Knowledge of basic eletronic components and test equipment

Professional/Personal Affiliations

-St. Matthew’s Baptist Church, Manager, Audio Visual Department Vacaville CA

-Youth Authority Basketball Coach, Vacaville CA

-National Chapter of 100 Black Men, Dayton OH

Education

-Western Pacific Truck School, Modesto, CA- Cetificate of Completion

-Heald College, Technical Division San Francisco, CA - Associate ofElectronic Engineering Technology

-Sinclair Community College, Dayton, OH - General Education acquired creditsfor major

-San Francisco City College, San Francisco, CA - General Education acquired credits for major

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