Engineer Software

Jonathan Smith

**** ******* **, . *******, ********* 38141

Phone: 901-***-**** . ********.*****@********.***

OBJECTIVE Seeking a challenging professional IT position in which

advanced technical skills and training in Information

Systems are provided.

Summary of Qualifications

CAPABILITIES

> Proficient with Active Directory, Microsoft Office,

Microsoft Exchange, SAP, Novell 4.0

> Skilled in Windows Server 2003, AS/400, Linux/Unix, and

Cisco Networking Systems.

LEADERSHIP Leadership skills include ability to work effectively with

teams and managers, advanced project

Management capabilities, creative problem-solving and

solution-oriented work style, decisive and confident

decision-making and in-depth proficiency with new

technology trends in software application development.

COMPUTER SKILLS Languages: MS Visual Basic, Java, DHTML, HTML

Applications: MS Office, Adobe Photoshop, MS SharePoint

(Administrator)

Operating Systems: 7years h, XP, Vista, Linux, Windows Server

2003, Windows 7

Certifications: Dell Certified System Expert; CCNA (pending)

RELATED EXPERIENCE

Network Operations Supervisor; 04/2001 to Present

McKesson Pharmaceutical

Memphis, TN

> As Network Operations Supervisor, I perform system

upgrades, and system migrations throughout the Memphis

Distribution Center, provide and maintain documentation of

system updates. I direct the work and schedule of three

computer operators and provide guidance to the less

experienced computer operators.

> Oversee the operation of computer software and hardware

systems, including coordinating and scheduling the use of

computer terminals and networks to ensure efficient use.

> Responsible for maintaining all AS/400 applications,

security, passwords, user profiles, and system back ups.

Assures that applications and systems security levels are

consistent with the requirements of the individual and/or

group across all properties. Installs software upgrades for

AS/400 on a weekly schedule.

> Secure, configures, and supports internal networks.

Installs, maintains, and upgrade systems (AS/400,

SharePoint, Windows XP, SAP R/3, WCS, CPS, CISCO VoIP

Systems, Windows mobile hand held devices and WM), Install

applications software and hardware upgrades, creates

queries by using data from available libraries and system

files to solve operational issues. Troubleshoots network

performance, server and PC issues, install and repair LAN

network connections. Work with SAP R/3 to support customer

operational needs. Provides technical support and guidance

to users remotely (24hour support).

Lead Data Center Engineer; 12/2007 to 04/2010

Accredo Health

Memphis, TN

As a Data Center Engineer, I perform several Server,

Database, Network monitoring duties.

> System monitoring (Windows Server 2003 and 2008, AS/400,

Unix, Linux)

> Database Management (SQL/Oracle)

> Batch Processing (JD Edwards)

> Tape Management (server and database backup, tape rotation,

data storage)

> Network Monitoring (Cisco Switch, Routers, WAN monitoring

for all North American Sites)

> Maintain problem logs (Remedy)

> Problem escalation ( Escalate issues to relevant support

groups)

Software & Hardware Specialist; 11/2005 to 02/2006

Services Master Clean (Contract)

> Serve as the initial point of contact for resolution of

desktop/workgroup-related problems in a 300-user networked

environment. Troubleshoot, research, diagnose, document,

and resolve technical issues surrounding Windows NT,

Windows 2000 Professional, MS Office, e-mail, Internet

connections, and hardware/peripherals.

> Set up workstations and laptops for new employees;

configured systems, ensured network connectivity, and

installed and tested hardware and software. Earned a

reputation for quickly responding to Remedy generated

trouble tickets, prioritizing user requests, and resolving

complex issues. Successfully resolve hundreds of issues

monthly without requiring escalation to a higher tier.

EDUCATION

Associate of Science Degree; 2000 to 2002

Southeast College of Technology

Memphis, TN

Major: Electronics Engineering

Bachelors of Science; 2005 to 2006

University of Memphis

Memphis, TN

Major: Computer Information Technology

References Available Upon Request

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