Customer Service Air Force
Resume:
Jean Paul Barriga
Charlotte, NC 28273
******@*****.***
Qualifications Summary
A dedicated cable and telephone technician with more than ten years of hands on
experience, with the ability to lead and motivate a diverse crew. Experienced in the
utilization of creative problem solving and solution techniques while exuding decisive
and confident decision making abilities. Skilled in procedures, installation, and
troubleshooting coupled with outstanding communication and interpersonal values.
Experience
February 2010 - Present AFL. Network Systems - Charlotte, NC
January 2001 - October 2009 Metro Tech Systems - Charlotte, NC
July 2000 - December 2000 ETI Communications - Charlotte, NC
December 1998 -November 1999 EDJ Communications- Virginia Beach, VA
Installing Cable TV from the pole/pedestal into & throughout a customer’s home.
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Installing needed equipment at the side of the house.
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Installing interior outlets and connection of all customer premise equipment.
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Also perform service upgrades, downgrades, as well as installation and disconnection of High-Speed
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Internet (HIS) service and digital phone service (VolP).
Required is troubleshooting a customer’s system so as to isolate, repair, and service related problems.
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Educating customers on how to properly operate the equipment and services installed.
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Have excellent customer service skills, and committed to providing high quality work.
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Repairing and maintaining electronic equipment -- servicing, repairing, calibrating, regulating, fine-
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tuning, or resting machines, devices, and equipment that operate primarily on the basis of electrical or
electronic (not mechanical) principles.
Installing Fibro Optic, CAT-6, CAT 6-8, IJR structured wiring.
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Proficient in Microsoft Word, Excel, internet, Email and obtain skill set with signal meters, telephone test set,
toner and probe CAT- 5 tester, and able to do basic tip and ring. All voice data and accounting systems.
Already equipped for tasks at hand.
Education
2007 Time Warner Cable. Digital Phone Training.
2005 Time Warner Cable. High Speed Internet Training
1994 Ecuadorian Air force Academy. Military Intelligence, Second Lieutenant - Diploma
1992 Communications Headquarters Center. Ecuador- Diploma.
1991 Intelligence Army College. Quito-Ecuador, Diploma.
1990 Ecuadorian Air Force Academy. Military Intelligence, First Lieutenant - Diploma.
1987 Cosme Renella College. Salinos - Ecuador. Second - Level, Business Administration.
1984 Javeriano High School. Quito- Ecuador. Computer Programming - Diploma.
Specialized Courses.
Strategic leadership seminar - Ecuadorian Army.
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Armed Security Guard Course - Virginia Beach.
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Course in directing the Air Operations Room - Ecuadorian Air Force.
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Visual Analysis of Satellite Images course- Ecuadorian Air Force.
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Computer Courses -WP 5.1 and 6.0 - Ecuadorian Air Force.
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Electronic Warfare (Intelligence Analysis) - Ecuadorian Army.
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Military Intelligence Course- Ecuadorian Army.
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Sniper Course - Ecuadorian Air Force
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Military Experience
Ÿ One Year as Commander at Galapagos Islands under the supervision of the
Headquarter Command, in charge of Communications intelligence, counter
intelligence and airport security.
Ÿ Two years experience in Military Intelligence.
Ÿ Two years experience as Communications Intelligence teacher at the 8th level of the
Electronic Warfare Course.
Ÿ One year Experience as Departmental Head of Intelligence, Counterintelligence and
Security of the authorities at the Superior Military Aviation School in Salinas.
Ÿ One year experience as the Departmental Head of Intelligence and protection to VIP’s
at the combat wing number 22 in Guayaquil.
Ÿ Security positions specialized in protecting VIP’s and Counterintelligence.
Ÿ Eight months of Counterintelligence service to Mr. Alvaro Noboa Ponton.
Reference available upon request.
Contact this candidate