Customer Service System

JOHN W. OAKES

**** ******** ******, *********, ** 94565

Home: 925-***-**** Cell: 925-***-****

**********@***.***

SUMMARY

Over 20 years of experience in the warehouse / distribution field. Personable and committed; self-starter

that is extremely organized. Enjoys being busy and productive.

PROFESSIONAL EXPERIENCE

DAL-TILE - Concord, CA 2002 to 2009

Driver

• Drove an International 3500 14ft flat bed truck with current medical examiners certificate

• Delivered product to customers in a timely manner

• Took customer orders

• Pulled and packed customer orders

• Prepared and staged orders accordingly in rack system

• Billed customers via cash or credit card

• Received, tagged and organized orders in Pack N’ Hold area

• Printed GIT manifests for unloaded shipments

• Sorted orders for customers with GIT

• Maintained truck in proper running order

• Kept daily logs of mileage and travel time

• Loaded truck for delivery

• Received deliveries into computer using GIT

• Maintained a clean and organized work area

• Prepared product and labels, shipped and received product via outside shippers (i.e. FedEx

Ground, Express, Overnight, etc)

• Assisted in wall to wall inventory

• Completed cycle counts to ensure inventory control

NABISCO – Houston, TX 1980 to 2001

Stock Handler (1980 to 1990)

Fork Lift Operator (1990 to 2001)

• Loaded product into semi-truck trailers

• Loaded and stacked product by hand in delivery trucks

• Repaired damaged product on pallets

• Operated both sit-down and stand-up lifts with push pull attachment

• Operated electric floor jack

• Filed orders by manifest

• Worked automated palletizing system

• Maintained safety records on all equipment

• Complied with all OSHA safety requirements

• Used laser tracking system to track product

John W. Oakes **********@***.*** / 925-***-**** Page 2

Education

Completed training for lift operations

Achievements

Certificate of Completion for “Creating Customer Loyalty”

Certificate of Recognition for “5 Years Service”

Skills

• Exceptional Customer Service

• Basic computer skills

• Excellent oral and written communication skills

• Self-starter with the ability to work efficiently and effectively under deadlines and pressure

• Extreme attention to detail

• Tremendous organizational skills

• Ability to multi-task

Contact this candidate