Manager Customer Service
Resume:
Teresa Snider
Teresa Snider
*** * ********, ********** ** 48111
*********@*******.***
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OBJECTIVES
I am a motivated person who understands the value of a customer as well the importance of good employees. I believe
in leading by example and have done most jobs in a dealership. I believe a good manager should understand the
details of each position in their department / company. I am a high-energy person looking for a position in a strong
and growing company where my experience can be used. I have a strong believe in systems and procedures, as well as
the ability to adapt to changing market trends. Superior performance and leadership ability recognized through
promotions and sales awards.
As a result driven manager with extensive experience in automotive/recreational vehicle dealership operations. A
proven performer with a reputation for dedication to a job, enthusiasm that helps motivate a staff, creative problem
solving ability and strong leadership skills. Committed to providing an atmosphere of exceptional employee morale
and impeccable customer service that is needed in today’s business practice to be successful. Outstanding motivator
and coach with a strong commitment to training and cross-training employees to be successful and exceed goals.
SKILLS
Manage daily dealership operations. .
Yearly and monthly forecasting. Long range dealership
development planning.
Oversee monthly financial preparations. Effective oral and written
communication skills Manage Sales Staff.
Direct management staff.
Manage Finance Department.
Handle dealership staffing and pay plans for 50+ employees. Handle advertising and store
promotions.
Set up and manage delivery department.
Trained, supervised and evaluated staff.
Direct weekly management meeting. Strong Problem solving and
decision-making ability. Establish Finance Department menu-selling system for
maximum profitability.
Train and supervise Finance Managers in Multi-line /Franchise Dealerships.
Work with customers to obtain Credit approval and complete all purchase / lease paperwork.
Establish working relationships with banks and insurance companies.
Complete all purchase paperwork.
Handle all department reporting and compliance issues with state and multi manufactures.
Restructure Service & Parts Dept. at large Recreational Vehicle dealership
Experienced with Reynolds & Reynolds, ADP, and Light speed and IDS systems. Work with staff for
customer retention.
Handle customer with CSI issues and employee ESI.
Qualified as General Manager, General Sales Manager, Finance Director, and Office Manager.
EXPERIENCE
General Manager M i c h a l ’ s E n t e r p r i s e s / W a l t M i c h a l ’ s R V
Sales Manager M i c h a l ’ s E n t e r p r i s e s / W a l t M i c h a l ’ s R V
Finance Director M i c h a l ’ s E n t e r p r i s e s / W a l t M i c h a l ’ s R V
Teresa Snider
Finance Director S o n i c A u t o m o t i v e
Finance Manager L l o y d B r i d g e T r a v e l a n d
Teresa Snider
135 W Columbia, Belleville MI 48111
*********@*******.***
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