Customer Service Sales

Earl Shaffer

**** ****** *****

Normal, Illinois 61761

***/***-****

******@*****.***

SUMMARY OF PROFESSIONAL QUALIFICATIONS

. Extensive background in Process Assessment and Analysis

. Experienced manager in Inventory and Technical Project Management

. Strong Customer Service and Relations Experience

. Developed and Implemented Production Test and Calibration Procedures

. Technical Coaching, Collaboration and Staff Development and Training

. Superb written and oral communication skills emphasis on

organizational and data reporting

. Designed and Fabricated Tools for Testing, and Trade Shows

PROFESSIONAL EXPERIENCE

ADVANCED TECHNOLOGY SERVICES, Peoria, IL

April 2008 - March 2009

. Collected, compiled and analyzed key data for use by product

engineering team.

. Assessed and developed process using root cause analysis for

identifying product failure and repair.

. Developed and implemented inventory management and equipment control

procedures.

. Responsible for training technical staff, effectively reducing travel

costs and down time of engineering team.

. Developed and managed excellent team relationships with engineering,

production and logistics departments.

HILL RADIO, Bloomington, IL

1994-2008

. Electronic two-way radio repair, installation and sales.

. Designed, built and calibrated Repeater systems.

. Responsible for testing, calibrating and maintaining all products and

shop equipment.

. Cross trained installation technicians in bench electronic repair

increasing staff utilization efficiency.

. Provided management with technical expertise for equipment sales,

upgrades and repairs.

. Provided emergency response for key customers.

INTERNATIONAL TAPETRONICS CORPORATION/3M, Bloomington, IL

1978-1994

. Lead Technical Service Repair Technician responsible for working

directly with customers and optimizing project operations.

. Programmed automated test equipment and introduced digital products

into production.

. Developed and wrote manual production test procedures, built fixtures

and implemented specialized interfaces to demonstrate products at

trade shows.

. Managed and trained technical teams to perform complex repairs

reducing outside technical assistance.

. Assisted engineering department and responsible for manufacturing

redesigns to maintain industry compliance.

EDUCATION

Illinois Central College, Peoria, IL - Associate Degree in Applied Science,

Industrial Electronics Technology, Honors

Bloomington High School, Bloomington, IL - Area Vocational Center, Two-year

Electronics program.

Illinois State University, Normal, IL - Digital Electronics and

Microprocessor Technology courses

Key Skills

SQL Database GwBasic Dos batch files Yagi

Optimizer 6.5, Yagi Analysis,

Design SV Query Reporter MS Excel MS Word

TTL

Relay Logic IC Audio Circuits Distortion Analyzer Oscilloscope

VOM

Signal Generator Leaded Component and SMT Soldering Microscope

Community Affiliations and Volunteer Work

. Central Illinois Radio Club - Treasurer 2003-2006

. Mclean County Emergency Management Agency (EMA) - Member

. Highest Class FCC License (Amateur Extra Class)

. Designed and built Omni-directional antenna and repeater controller

for CIRC Club

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