Customer Service Manager

Veronica Silvers

*** ******* ****, ***** ********, SC 29464,843-***-**** - roni-

****@*******.***

Cell phone - 843-***-****

Objective: Customer Service/administrative position that will benefit from

fifteen years of proven client satisfaction and overall office efficiency.

Profile

Motivated, personable business professional with a successful fifteen year

track record. Diplomatic, tactful and caring with professionals and non-

professionals at all levels. Accustomed to handling sensitive,

confidential records.

Flexible and versatile - able to maintain a sense of humor under pressure.

Ability to converse with and take care of people with any emotion or

situation.

Skills Summary

Customer Service Insurance Billing

Front Office Operations Scheduling

Accounting/Bookkeeping Professional Presentations

General Office Skills Computer knowledge

QuickBooks AviMark

Microsoft Business

Professional Experience

Medical Office

Banking/Financial

Banking/Financial

. Customer Service

. Balanced Loans

. Balanced, processed and corrected check batches from branches

. Balanced and corrected teller errors

. Computer trouble-shooter (Citicorp Financial)

. In charge of 8 credit unions for their financial processing (Citicorp)

Medical Office (Advanced Animal Care of Mt. Pleasant) 2001-2010

. Front Desk, retail and inventory manager (2001-2004)

. Practice/Office Manager (2004-2010)

o HR, personnel, accounting and employee insurance

o held weekly staff meeting and arranged educational seminars for

staff

o tracked production statistics on doctors and staff

o created grafts on multiple stats to track progress or lack there

of as the clinic as a whole

o AR, AP and reconciled bank account monthly

o constantly seeking ways to economize and upgrade overall

productivity - reduced clinics expenditures by over $25,000.00 in

one year

o set up website to advertize

o worked at and coordinated events that our clinic would be apart of

for educational and marketing purposes

o hiring and firing of personnel

o annual reviews of all staff

Medical Office (Animal Medical Center) 1990-2001

. Veterinary Technician - 5 years

o draw blood, laboratory work, prepare for and assist in surgery and

o after surgery care.

o one - one with clients for education for their pets.

o front Desk - 6 years

o greet and educate clients

o keep excellent records i.e. doctors notes and requests for

patients in files

o ordered retail and food for clinic and maintained accurate

inventory

o balanced cash drawer

o attended multiple educational seminars targeted for customer

service

Education

University of South Carolina - Sociology

Interests

Animals, walking, fishing, pilates and weight exercising and Football!

Contact this candidate