Customer Service High School

Objective

To obtain a position that will enable me to use my strong organizational

skills, customer service background, and ability to work well with people.

Employment History

Cady & Cady Studios. - Jacksonville, FL

Senior Studio Operations Manager, January 2009 to August 2009

Lead Photographer, September 2008 to January 2009

Photographer, December 2007 to September 2008

Strait services - Jacksonville, FL

Vendor, Jan 2004 to October 2009

The Loop - Jacksonville, FL

Supervisor, Aug 2004 to Jan 2006

Profile

Motivated, personable business professional with years of customer

service experience.. Talent for quickly mastering technology. Diplomatic

and tactful with professionals and non-professionals at all levels.

Accustomed to handling sensitive customers as well as documents.

Demonstrated history of producing accurate, timely reports & schedules.

Flexible and versatile -Poised and competent with demonstrated ability

to easily transcend cultural differences. Thrive in deadline-driven

environments. Excellent team-building skills.

Skills Summary

Project Management Computer Savvy Professional

Report Preparation Customer Service Presentations

Written Correspondence Scheduling

General Office Skills Front-Desk Operations

Professional Experience

Communication: Reports/Presentations/TECHNOLOGY

* Prepare complex reports for photography studio, ensuring full

compliance with requirements and tight deadlines.

* Hiring & Training up to 15 new employees, 6 weeks at a time.

* Creating training documents.

* Creating a weekly PowerPoint presentation for quality purposes.

* Rapidly learn and master varied computer programs.

* Experienced user of Microsoft Word, Excel, Powerpoint, Outlook, &

Access.

* Expert user of Adobe Bridge CS2 and CS3/Processing RAW files and

color.

* Experienced user of Adobe Photoshop CS2 and CS3.

* Expert user of Senior Portrait Order Tracking System i.e. SPOTS.

* Experienced user of Daniel Reynolds Underclass Management System

i.e. DRUMS.

* Expert user of Photolynx, Camlynx & ImageMatch system.

Customer Service/Marketing/Problem Solving

* Oversee front-desk while answering phones, providing impeccable

customer service.

* Develop and implement strategic marketing plan for business.

* Creating & printing for special promotions within the company.

* Create & design new photography sets.

* Interacting with high end customers as well as interacting directly

with School officials.

DETAIL & Organization

* Manage all aspects of day-to-day operations of a Studio with

500,000 perspective clients & up to 35 employees.

* Facility rental/maintenance.

* Client scheduling for studio averaging 54 appointments daily.

* Finances: Invoicing, budgeting.

* Supervision of a total of eight vendor sights.

Education

Bartram Trail High School - Jacksonville, FL

High School Diploma

Florida Community College - Jacksonville, FL

Course Work Completed - Present

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