Customer Service Technician
Resume:
Michael Schmidt
Montgomery, AL 36106
****.*******@*******.***
Qualifications
. Customer-focused professional with 7 years experience serving major
telecommunications company
. Systems expert adept in configuring hardware/software, creating system
backups, and restoring data
. Leader in solving complex technical issues and responding to the gamut of
customer service needs
Systems Hardware, Software, and Network Administration Skills
. Highly proficient in using Netscape Navigator, Symantec products,
Microsoft Access, Microsoft SQL Server 2000, and the compete Microsoft
Office 2007 suite to include Word/Excel/PowerPoint
. Experience installing and configuring Microsoft operating systems
(Windows 98, Windows 2000 Professional, Windows 2000 Server, Windows XP
Professional, Windows Server 2003)
. In-depth understanding of RedHat Linux and C++, SQL, HTML, and AS400
programming languages
. Expertise installing, configuring, and deploying wireless infrastructure
products (802.11b cable/DSL base stations, access points, and interface
cards), Network Address Translation Firewall, Cisco products (1400,
3500, UBR900 routers & Catalyst switches), and Virtual Private Networks
Professional Experience
2002 to Present - Service Technician, Knology, Inc., Montgomery, AL
. Performed field technical work, repairing and maintaining extensive Fiber
Optic Network
. Troubleshot hardware and network issues, interfacing with network staff
for status and resolution
. Planned and prioritizing work flow, providing clients with personalized,
expert customer service
. Fabricated/installed Category 5 Ethernet cable, responding to
cable/internet/telephone service calls
1997 to 2002 - Veterinary Technician, James Island Veterinary Hospital,
Charleston, SC
. Assisted veterinarian with clients and surgeries, caring for and treating
animals in hospital, and assisting in a variety of additional capacities
when needed.
. Installed, configured, and troubleshot veterinary office network hardware
and software
Education
. Bachelors in Telecommunications Degree, Jones NCTI, 2006 - Present
. Bachelor of Science Degree, Information Technology, American
Intercontinental University, 2005
. Associate of Science in Computer Technology Courses, Trident Technical
College, 1997 - 2003
Awards and Certifications
. Jones NCTI Customer Service Technician 3 Certificate of Achievement-
Montgomery, AL, 2009
. Jones NCTI Customer Service Technician 2 Certificate of Achievement-
Montgomery, AL, 2006
. Jones NCTI Computers and Broadband Modems Certification
. Jones NCTI Troubleshooting Advanced Services
. President Pepperidge Homeowner's Association, 2001
. R.O.T.C. Cadet of the Month - February, 1994, San Antonio, TX
. R.O.T.C. Blue Guard Commendation - 1994, San Antonio, TX
. Presidential Academic Fitness Award - 1993, San Antonio, TX
References: Available upon request
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