I have attached my resume for your review and consideration.

I offer over 20 years experience in the field of computer hardware and

software service and sales. A majority of my experience includes working

with the larger computer companies and their products, such as Hewlett-

Packard and Compaq.

In my resume please note the extensive training I have completed in regard

to both hardware and software. As an employee for your company I would

offer management as well as technical service skills applicable for a

variety of tasks.

My former employers and teammates consider me to be an extremely

hardworking, reliable and loyal person. I excel at working in a fast paced

environment and work very well in either a team or independent position. I

would like to work in a company that is positioned for successful growth. I

am sure my qualifications could be used as part of the future success of

your company.

I look forward to speaking with you in the near future.

Sincerely,

Dane J. Clemens

SUMMARY: A+ Certified Hardware Technician. Responsible for the

installation, repair and maintenance of PC's, Laptops, Desktops, Plotters,

Printers, Servers and most office and networking products. Helped reduce

costs by changing the application for time reporting. Many hours of

relating to customers and setting standards for co-workers. Solving

problems in a practical and professional manner. Delivered high quality

service to internal and external teams and contributed to the effectiveness

of the team. Loyal, productive and dependable at all times while

challenging myself to become more creative and a committed leader.

EMPLOYMENT HISTORY:

1/2010-Present Murtech Consulting, Dallas, TX.

. TITLE: INSTALLATION TECHNICIAN

. DUTIES: Installing, configuring and maintenance of HP Instant Photo

Centers consisting of Workstation Kiosks, printers, scanners and

CD/DVD replicators.

. Daily Face to Face customer service duties while on-site at the

largest retailer in the world.

. Installing custom software for HP Digital Photo Centers

. Extensive training to Store Managers and associates.

. Training end users on the successful operation of the photo center.

2/4/2008-1/1/2010 Hewlett-Packard-Dallas, TX.

. Title: Certified Engineer (HPCE)

. Duties: PC Hardware "Break/Fix" vendor for Hewlett-Packard Corporate

Hardware Services Division (CHSD). Install, Configure and Repair of HP

printers, plotters, PC's and other Hardware devices. Service HP

customers including Boeing, Microsoft, Amazon, State Farm Insurance, the

U.S. Military and Home Users. Required extensive use of technical and

customer service skills daily.

. Perform PC hardware, operating system and hardware installation and

repair.

. Configurations, upgrades, troubleshooting with little or no direct

supervision.

. Daily objectives include Time Management, Troubleshooting, Problem

Solving, and Parts Repair/Ordering. Work daily on complex, custom

software written by HP for documenting work orders & products.

9/27/2006-10/16/2007 Paladin Consulting, Northrup Grumman, Dallas, TX

. Title: Technical Engineer (TE)-

. Duties: PC Hardware "Break/Fix" vendor for Hewlett-Packard Corporate

Hardware Services Division (CHSD). Install, Configure and Repair of

HP printers, plotters, PC's and other Hardware devices. Requiring

extensive use of technical and customer service skills daily.

. Daily objectives include Time Management, Troubleshooting, Problem

Solving, and Parts Repair/Ordering. Work daily on complex, custom

software written by HP for documenting work orders & products. Use of

HP Diagnostic and Configuration Software. Solving problems,

leadership skills, scheduling responsibilities and technical knowledge

used on a daily basis as well as heavy customer service duties.

3/30/2003-9/26/2006 Pomeroy IT Solutions

Headquarters Address: 1020 Petersburg Rd, Hebron, KY 41048

Note: Pomeroy took over the HP Contract as well as select employees from

ARC (see below). Some duties & titles were changed during this transition.

. Title: Technical Consultant/Certified Engineer -Dallas Based

. Duties: PC Hardware "Break/Fix" vendor for Hewlett-Packard Corporate

Hardware Services Division (CHSD). Install, Configure and Repair of HP

printers, plotters, PC's and other Hardware devices. Service HP

customers including Boeing, Microsoft, Amazon, State Farm Insurance, the

U.S. Military and Home Users.

. Required extensive use of technical and customer service skills daily.

Daily objectives include Time Management, Troubleshooting, CSO's and

Parts Repair/Ordering. Mastered complex, custom software written by HP

for documenting work orders & products.

CERTIFICATIONS:

. A+ Certified Professional (ID # COMP10469717)

. HP LaserJet and Color LaserJet Printer Certified

. HP Laptops Certified

. Hewlett Packard DesignJet Plotter Certifications

. HP Vectra, Brio, Pavilions, Kayak PC's Certifications

. HP Certification-Remote Diagnostics

. Dell Warranty Parts Direct Certifications

. HP Pathway to Customer Satisfaction Certification

. People Soft- Soft Skills Management Training Completed & Certified

. State Farm Service Training for Hardware Install & Repair

. ESD- Electrostatic Discharge Trained

. MS Windows 95, 98, 2000, Vista and XP MS Office Programs

. Dell PC Hardware Products Trained

. FAA Aircraft Dispatcher License, July 2007

EDUCATION:

. ATI Technical Institute, Dallas, TX. {Business Operations } 1992

. Graduated Institute of Flight Operations and Dispatch, Dallas, TX.

July 2007

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