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Project Manager Customer Service

Location:
Carson City, NV, 89706
Posted:
July 14, 2010

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Resume:

PEGGY M. KEARNS, CISSP

**** ******* *****, ****** ****, NV 89706

H: 775-***-****

Email: ablfk6@r.postjobfree.com

Experienced software engineer/system administrator with over twenty years experience.

Possesses ability to work with little or no supervision, and to easily adapt and quickly learn

new responsibilities and job duties. Responsibilities include system administration for UNIX

and Windows Server 2003; various computer technologies (PL/SQL, MAPPER, COBOL.

CICS, NATURAL, HTML, XML); application security, separation of duties, physical

security, operations security; presenting information in an appropriate format and providing

good customer service by processing incoming information and inquiries sensitively and

professionally.

SUMMARY OF QUALIFICATIONS

15 years of experience developing software throughout lifecycle, from identifying

requirements to QA/QC and debugging. Proven background completing projects on time

and under budget.

Expert technical skills in SQL, PL-SQL, USoft, Informix, MAPPER, RPG, VB Script,

UNIX script

Strong database development experience with SQL servers in enhancing user access and

GUI design.

Superior analytical, time management, and problem-solving skills. Work well at all

business levels.

TECHNICAL SKILLS AND CERTIFICATIONS

Languages: COBOL, RPG, MAPPER, UNIX, Visual Basic, PL-SQL, Insformix SQL, XML,

HTML Software Microsoft Office Suite, Operating Systems: Windows NT, 2000/XP,

Windows Server 2003 UNIX Databases: Informix SQL, Oracle PL-SQL, UNIX script., VB

Script, XML, HTML Certification: Certified Information Systems Security Professional

PROFESSIONAL EXPERIENCE

Washoe County School District, Reno NV

2003 - Present

Senior Systems Analyst/Systems Administrator

• Systems Administrator for Windows 2003 Server Farm, UNIX rp3440 using VBScript,

UNIX scripting language maximizing company's productivity and profitability through

ensuring system uptime and access.

• Access Control – Provide users with quantified access to system based on job

specifications and supervisory authority

• Security Awareness training for users when required

Performs maintenance on systems

• PC/system troubleshooting for users ranging from department heads to custodial

personnel

• Write SQL programs to identify access/users needs

State of Nevada

1990 – 2003

Information Systems Specialist III

• Perform requirements analysis, design, development, implementation, testing, and

maintenance; modify and upgrade existing programs when necessary

• Created system to register and track gangs, citations, budget and inventory to maximize

end user experience and functionality

• Prepare and present software development plans to ensure projects are completed on time

and on budget.

• Business Process Analysis done for entire department for Accounting System

• Joint Application Design Session lead for several systems

• Supervised and trained junior software engineers in design, development,

implementation, and testing phases.

• Developed applications in PL-SQL and USoft (a Rapid Application Development Tool)

for accounting, inventory management and gang tracking for NDI, NHP, Capital Police,

Parole and Probation, Traffic Safety and Training departments. Collaborated with

department heads to create functionality specs and user interface.

• Conducted Strategic Planning Meetings with department heads every 5 years

• Developed Performance plans and conducted evaluations for junior software engineers.

• Assisted in all phases of development lifecycle, including software evaluations and user

support.

• Communicated with all business levels, as well as external partners and vendors, during

requirements analysis and testing phases.

Project Management

First Interstate Bank of Nevada, Reno NV

EDP Audit Analyst

1986-1990

Perform requirements analysis, design, development, implementation, testing, and

maintenance; modify and upgrade existing programs when necessary

Created system to audit data processing activity in banking applications

Assisted in audit of Direct Deposit department

EDUCATION

St Joseph’s College of Maine

Bachelor of Science (2007)

Certified Information Systems Security Professional

Keywords: project manager, systems analyst, embedded systems, contractor, architect, manager,

supervise, security access and awareness



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