Customer Service Manager

Kristin T. Keough

*********@*****.***

**** ****** ******

Indianapolis, IN 46226 Cell: 317-***-****

Dedicated park manager with 8 years of experience in recreation and sport management

settings. Consistently achieve record high customer satisfaction rankings, improvements to

the bottom line and turnaround of underperforming operations.

Respected builder and leader of customer focused teams; instill a shared, enthusiastic

commitment to customer service as a key driver of company goal attainment. Lead by

example and ensure the execution of all safety, security, quality and park operations

policies.

Areas of Expertise

Customer Service Customer Satisfaction Teambuilding & Training

Management Enhancement Cost Reduction Strategies

Complaint Handling & Front End Supervision Order Fulfillment

Resolution Revenue & Margin Improvement

Park Operations Management

Professional Experience

Indy Parks Indianapolis, IN 04/04 to 4/10

Park Manager

Promoted to manager position to recruit, train and supervise park operations at AJ Thatcher Park & Pool. Foster an environment in

which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front end operations to

ensure friendly and efficient park service. Selected Contributions:

Serve as liaison bringing organizations and their resources onboard as partners for mutually

beneficial rewards.

Assertively develop and manage new business relationships with business owners and

entrepreneurs focusing on the promotion of current and new facility programs.

Develop business plans with management team which details park goals, objectives, and

activities to be followed throughout the quarter and will focus on improving overall quality of

service, customer satisfaction, and fiscal return.

Lead efforts in preparation of plans and budgets.

Team with consultants and business management leaders to arrange value added

speakers, special programs, educational workshops, and volunteer opportunities.

Coach new management and train staff throughout the region to increase knowledge of

organization target goals and improve their expertise and performance with the

organization.

Instrumental in organizing an active Advisory Board of business owners, consultants, clergy

and community leaders.

Demonstrate thorough knowledge of the goals and mission of the organization to further

deliver successful programming and special events and build stronger relationships

throughout the city of Indianapolis while upholding the national accreditation of the

organization.

Manage daily facility operations including customer issues, sales transactions and

procedures and special event implementation.

Education and Training

Indiana State University Terre Haute, IN 8/99 to 5/03

Bachelors of Science/Recreation & Sport Management

Training: Completed numerous courses and seminars in customer service, facility management, recreation and leisure, human

resource management, time management, leadership, performance assessment and policy & procedure.

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