Administrative Assistant Customer Service
Resume:
Meetali Masani
Passaic, NJ *****
************@*****.***
QUAL I F ICAT IO NS SUMMARY:
Excellent oral and writ ten communication and interpersonal skills.
Extremely customer oriented and dedicated to quality output.
Strong analytical problem-solver and resourceful team player.
Proficient in MS Office Suite, MS Outlook, MS Project, MS Visio, Sharepoint, Windows
OS, IE, Adobe.
E DUCAT IO N:
B.Sc in Business Administration - Concentration: International Business
National American University, GPA = 3.35
PROFFESIONAL EXPERIENCE:
May 2007 – Present Knowledgepoint 360, Secaucus, NJ
Project Coordinator
Managed and responsible for checking and updating project documents against the written criteria.
Monitored record keeping and filing maintenance for the project.
Leaded the project team and coordinated the project work with team members.
Implemented the agreed action plan to the agreed standards and deadlines of the project.
Managed status reports for the ongoing projects.
Dec 2006 – Apr 2007 Affinity Federal Credit Union, Basking Ridge, NJ
Human Resource Administrator
Assisted the Affinity Learning Institute's training team with the development and delivery of
Affinity’s core curriculum training programs.
Created course descriptions and participated in the planning and preparation of the Affinity
quarterly training calendar.
Scheduled and coordinated meetings, interviews, appointments, and other similar activities.
Maintained and updated files, databases, records, and other documents; and performed routine
analyses and calculations in the processing of data for recurring monthly internal reports.
Managed the logistics for all learning programs and events.
Oct 2005 – Sept 2006 Ras Al Khaimah (RAK) Bank (Dubai)
Sales Coordinator/Administrative Assistant/Client Service Analyst
Handled all official company correspondence efficiently.
Upgraded all office filing system.
Answered phones and met with the customer to answer their queries.
Provided customer support.
Diagnosed end user problems.
Initiated customer fulfillment requests via standard procedures.
Conducted limited suggestive selling of client service and supported products.
Participated in improving customer product knowledge.
Jan 2005 - July 2005 Dubai World T rade Cent re
Event Coordinator/Administrative Assistant
Prepared daily appointments, including office opening, chart setup, financial arrangements
and adequate supplies for staff and clients.
Demonstrated continuous effort to improve operations, decrease turnaround times, streamline
work processes, and worked cooperatively to provide seamless customer service.
Calculated and provided clients with the estimates of potential costs for the space usage
during the event.
Resolved problems or complaints from tenants or the public in accordance with established
policies and procedures.
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