Customer Service Management

SHWETHA KASHI

*************@*******.*** ? 978-***-**** (mobile)

* ******* ****, ******, ** 07059

EDUCATION

Rutgers University - New Brunswick, NJ

September 2007 - May 2010

Bachelor of Arts degrees in Communication and Economics

University of Massachusetts - Amherst; Amherst, MA

September 2006 - May 2007

Coursework towards a Bachelors degree in Business Administration

Dean's List: Spring 2007

EXPERIENCE

Finance Intern - First Investors Corporation

September - December 2009

. Shadowed financial representatives to gain experience in

portfolio management, creating investment proposals, analyzing

retirement and college savings needs for clients and basic

financial analysis.

. Participated in a company-wide stock trading competition;

Utilized proprietary tools to create and manage a team stock

portfolio intended to yield the most return on investment.

. Conducted industry research to prepare business valuations;

Presented findings to a panel of senior financial

representatives via formal PowerPoint presentations

. Worked with HR to source resumes, conduct phone interviews, and

perform other administrative tasks.

Secretary/Assistant to Professor - Rutgers University

May 2008 - July 2010

. Assisted tenured political science professor with pre-publishing

tasks including correspondence with publishing house,

annotation, reference indexing, etc.

. Responsibilities included planning class syllabi, filing,

answering phones, making travel arrangements, and preparing

expense reports

Cashier/Clerk - Rutgers University Student Store

August 2007 - May 2008

. Provided customer service, operated the cash register, performed

duties around the store

ACADEMIC TEAM PROJECT

PR/Marketing Campaign for local non-profit caf

. Designed a strategic PR and marketing campaign to help local non-

profit caf , A Better World Caf , spread the word about their

new caf ; designated key publics, proposed goals and ideas to

the board of the organization, estimated a budget, followed a

strict timeline to carry out goals

. Designed flyers to be distributed around the community; wrote

press releases that were sent out to the Star Ledger, NY Times,

as well as to local newspapers; created promotional items such

as magnets and stickers; contacted local radio station to air a

special about the Caf

RELEVANT COURSEWORK

. Interpersonal Communication

. Principles of Public Relations

. Public Relations Management

. Message Design, PR, & Organization

. Communication Research

. Computer Applications for Business

. Information Tech & Informatics

. Finance

. Financial Economics

. Financial Accounting

. Statistics

. Public Speaking

SKILLS

. Fluent in Microsoft Excel, Word, PowerPoint, Outlook, and

Access; familiar with HTML

. Excellent in web-assisted research, excellent typing skills (80

WPM)

. Public speaking and professional business presentations

. Excellent customer service skills

. Proficient in Kannada; familiar with Hindi and Spanish

. Basic event planning and project management

Contact this candidate