Project Manager Management
Resume:
Karen Seymour
**** **** *****, ******** *****, VA, 23456
*********@*******.***
Summary Experienced Project Manager with a background in full project life cycle,
risk analysis, and process improvement. Self-starter with strong
analytical and communication skills. Extensive coordination between
internal and external customers that has evolved into strong customer
service and people skills. Ten years of dedicated IT Project Management
with over 16 years overall IT experience.
Achievement Coordinated a branding name change from UBS PaineWebber to UBS for all
s client facing material. This included the change of 16,000 emails
addresses, 36 marketing URLs, and 105 applications.
Managed a WebSphere Server Consolidation Project which will save the
company millions of dollars in maintenance costs and reduced the number of
software licenses required. Established guidelines, procedures, SLAs,
roles and responsibilities, and the charge back process for this web farm.
This project has decreased the amount of servers from 140 to 70 and
included the purchase of all new servers.
Released several security initiatives, such as Password Expiration, NT
Admin Password, 3x Password Lockout, and some security patches. These
releases were extremely high risk because of the nature of the release and
the potential impact to the users.
Developed several process improvement initiatives for hiring third party
vendors and to help manage resources for our SAP implementation.
Experience Ferguson Enterprises Newport News, VA
2005 - 2010
Project Manager
Managed the implementation of software for Wholesale Distribution, Legacy ERP
system, E-commerce, Human Resources and Technology projects throughout
project life cycle.
Lead projects of varying degrees of difficulty and complexity from project
approval to closing out the project.
Managed project budgets and reconciled invoices.
Conducted internal audits of projects.
Developed PSAs, SOWs and other legal contracts.
Involved in hiring and negotiations with third party vendors.
Developed and maintained Software Development Life Cycles and supporting
documentation.
Improved existing processes.
Mentored and trained peers within our group.
Managed our portfolio management website in addition to other websites.
Served in a Project Management Office capacity to support our Business Change
Program to roll out SAP to our North America locations. This involved
administering 2 different programs.
Responsible for managing resources, risks and issues.
Developed and managed time tracking, unplanned spend and resources rolling on
and off the program.
Managed correspondence to all levels within the organization.
Provided a monthly status report for the Executive Management Team.
Conducted status meetings for the Program Manager, Director and the program
team.
Created a business continuity plan.
UBS Weehawken, NJ
2000 - 2005
Project Manager
Managed the deployment (Implementation) of internal software to 420 branches
and our home office branch. Coordinated high profile and high risk projects
in addition to medium and smaller projects.
Created deployment schedules, status reports, tracking documents, project
plans, action items list, and meeting minutes.
Responsible for identifying and minimizing the risks involved with each
deployment.
Supervised individuals from many groups throughout the life cycle of each
project.
Interfaced with various groups internal and external to the IT Group.
Facilitated meetings and conference calls to gather and analyze data and
coordinated project follow up.
Coordinated verification and communication for every release.
Managed a minimum of 11 active projects at one time, with a maximum of 25
projects.
Merrill Lynch Somerset, NJ
Senior Business/Systems Analyst
1995 - 2000
Facilitated set-up of electronic transmissions for 401K, Stock Option Plan,
Employee Stock Purchase Plan and other data between Merrill Lynch and
external plan sponsors (both new and existing clients).
Interfaced with external clients such as Pepsi, Disney, Dupont, and
Exxon/Mobil, and Merrill Lynch business partners.
Resolved all issues related to transmission set-up by trouble shooting and
determining the cause.
Coordinated with teams to build, test, and implement transmission jobs.
Coordinated weekly conference calls and interface with all involved parties
throughout project life cycle.
Monitored status of jobs and incoming and outgoing files on the mainframe in
both test and production regions.
Participated in special development initiatives by analyzing requirements,
creating task lists, calling walkthroughs, and screen testing.
Assisted with aspects of project management such as supervising other
analysts, working on projects, assigning objectives, and providing time and
cost estimates.
Developed internal presentations to explain procedures for new and existing
set-ups.
Created new procedures to increase productivity in a changing work
environment.
Designed training manual and held individual training sessions for new team
members.
Implemented continuous process improvements.
Provide production support and problem resolution for both new business
conversion and interface ad hoc requests.
Interfaced with clients or Merrill Lynch representatives to clarify problems
with existing transmissions.
Evaluated possible cause and decided which group is responsible for fixing
the problem.
Reviewed the error report or transmission logs to track resolution.
Designed and maintained an Access database to track and document technical
specifications, status, and problems for new and existing transmission
set-ups.
Full support and new development for all 401K, Stock Option Plan, Employee
Stock Purchase Plan and ad hoc interface activity.
Determined database layout and create tables, forms, queries and reports
needed to track transmissions.
Researched and populated initial data and test the application.
Maintained the database based on ad hoc requests.
Trained others in the content and use of the database, forms, and
application.
Senior Programmer for GES Systems
1994 - 1995
Coded reports as well as modified, documented, and tested/corrected existing
code in Cobol II.
Profession Microsoft Office Products 2003 (Access, Word, Excel, Power Point, Project),
al skills Microsoft SharePoint, Snag-It Software, Windows NT, 2000, XP, COBOL II, JCL,
Mainframe Applications (TSO), Supertracs, Advantis Mailbox.
Education B.S. in Computer Science with a Minor in Business Management
New Jersey Institute of Technology
October 1994
Continuing education with Project Management Classes.
Karen Seymour Page 2
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