Customer Service Manager
Resume:
Frankie Badajosa Objective
El Paso, Texas
79907
Googalybear1@yaho
o.com
To ensure that customer receive all information on time,
error free at the same time treating them with the respect
and dignity they deserve. Being able to utilize my skills
and use my knowledge on the job to become a great team
player.
Skills
Formulas on Microsoft Excel spreadsheets
Knowledge of
Fax, Copy machine
Knowledge in AS/400 system
Data Entry
10 Key
Knowledge of Qtracs system
Knowledge of MTI dispatching system
Knowledge of Skybitz tracking trailer system
Knowledge of Comdata website
Work Experience
Night Dispatcher/Customer Service/Security Guard
11/2009-Present Integrated Transportation. Clint, TX
Responsible for entire fleet of 150 trucks. Dispatching
trucks and planning loads for drivers ready to roll.
Customer Service helping any Customer that may call or send
emails requesting updates on location of trailer and
product. Providing ETA for arrival to customer facilities
and updating Excel spreadsheet every two hours on load
pending or in transit. Security Guard logging trucks and
trailer in and out of the yard. Also any personal entering
the gate whether employee or visitor. Making sure all of
them on in compliance to our safety guidelines before
entering the area.
Night Dispatcher/Driver Manager/Customer Service
Rep/Security Guard
10/2007-10/2009 Swift Transportation, El Paso, TX
Responsible for entire El Paso Fleet during the night shift
which was from 18:00-06:00. Dispatching, Planning,
Customer Service Rep, Driver Manager and Security Guard
duties in the 12 hour shift. Answering phone calls from
drivers needing dispatch or a pre-plan to have freight
moving at all hours of the night. Driver Manager position
involved helping drivers with payroll discrepancies or
changing their Required Days Out (RDO) so get drivers home
sooner than later. Security Guard required me to walk the
yard and parking lot three times a night during my shift.
Ensure that all cars were safe and no one was on the
premise unless they were arriving from over the road.
Walking the yard to ensure trailers were all sealed and
locked.
Planner/Office Clerk
3/2007 - 6/2007 UPS Supply Chain Solutions, El Paso, TX
Create Ship Goal, which shows the orders and materials
planning to ship throughout the week. Maintain spreadsheet
by using formulas in Excel spreadsheet, planning the
workflow for the week on what orders are leaving on which
specific dates. At the same time relied to customer giving
updates on the status of the orders for the day and the
next. Complying with inventory control and checking
shortages and overages of products.
Shipping/Receiving Supervisor
12/2005-12/2006 Brokers Logistics Ltd. El Paso, TX
Supervised 18 personnel in shipping/receiving environment.
Receive product into system pertaining to which account the
product belonged to. Assigned drivers to door in which
warehouseman could unload product fast. Notify drivers of
product being short, over, or damaged and making notations
on paper work.
Customer Service Rep
4/2004 - 12/2005 Brokers Logistics Ltd., El Paso, TX
Receive customer's orders via telephone or emails.
Responded to customer ensuring we was either receiving or
shipping product asked for on time or at a later date.
Helped organized projects involving accounts and loan
numbers dealing with warranties, collateral, and credit
folders. Would receive product via FedEx from customer
into AS/400 system and then placed into location
physically. Shipped out files requested by customer via
FedEx and checked the following day with customer to ensure
she received the package.
Inventory Control
1/2002 - 8/2002 Brokers Logistics LTD, El Paso, TX
Reviewing Inventory checking if stock was in correct
location. Used AS/400 to fix any discrepancies in the
system and then fixed it physically.
Education
7/2006 - 12/2007 University of Phoenix, El Paso, TX
Associates Degree Criminal Justice
Some College Coursework Completed
I currently have a GPA of 2.67 and have honors of upcoming
student of the month.
Bel-Air High School, El Paso, TX
High School or equivalent
Basics
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