Customer Service Manager
Resume:
Sandra Frost
Huntley, IL **142
**********@*******.***
PROFESSIONAL SUMMARY
Extensive experience in Accounting, and Supply Chain in a Lean
Manufacturing environment including Materials, Purchasing, Inventory,
Customer Service, Logistics, and Production. Organized, decisive and
motivated team player with proven ability to multi-task but yet complete a
job thoroughly with attention to detail and quality. Excellent verbal and
written communication skills.
Summary of Skills
Project Management Profit Planning
Problem Solving Team Leadership
Financial Analysis General Accounting
EXPERIENCE
Pentair 2009 -
2010
Worked on Inventory, Planning, and Scheduling day-to-day activities and
process improvements.
. Involved in a Kaizen to establish a new SIOP process to directly involve
all Sales, Marketing, Product Management, Operations, and Distribution in
sales planning and production builds to improve forecast accuracy and
communication between the plant floor and sales.
. Participated in PFEP process implementation within the plant to decrease
inventory levels and move Supply Chain from MRP to Kanban replenishment.
. Created an E&O reduction process for Sales and Product Management to
reduce E&O within the plant.
Palm Tree Inc 2007
- 2008
Implementation Specialist
Consultant for a consulting company implementing lean manufacturing
/workplace for various clients.
. Worked with a customer service organization to implement a lean workplace
in their San Francisco, California and Chicago, Illinois locations. Used
Kaizen events to identify waste and areas for change, set up standardized
work, reduce unnecessary processes, and train employees. Developed on-
site lean coordinator to manage the process, established a 5S program,
and finalized the plan moving forward.
. Worked with a client's Global HR team to implement lean by identifying
their strengths and weaknesses to formulate their overall action plan.
. Most recently, I worked with a manufacturing client in Dallas to
implement lean throughout their organization.
Eaton Corporation
1981 - 2006
Materials Manager, Rochelle, IL
Managed day-to-day activities for Production, Inventory, Purchasing,
Storeroom, Shipping and Customer Service. Project managed several
accounting initiatives during absence of Controller. Mentored and
developed several direct reports.
. Reduced Inventory levels from $3,300,000 to $1,400,000 - decrease of 59%.
. Improved customer on time delivery to 99.8% (up from 97%) with many
months being 100%.
. Improved suppliers on time delivery to 99% (up from 90%).
. Organized a visual storeroom of raw components and finished goods.
Sandra Frost
Page 2
. Developed and implemented plan for purchase of new business system - ERP,
Quality, and HR.
. Coordinated moving Accounts Payable from the Corporation's centralized
facility back to the plant location.
. Established a purchasing card program for the new owners of the facility.
. Coordinated restructuring of Accounts Receivable from the Corporation's
centralized location to the plant.
Division Senior Commodity Manager, Rochester Hills, MI
Managed Advanced Purchasing Buyers with responsibility for purchasing
components for all new products. Supervised the day-to-day activities
for a staff including plant buyers, commodity specialist, and purchasing
clerks.
. Coordinated with the metals commodity specialist the outsourcing of metal
stampings from a plant location to an outside vendor. Material cost
savings of over $800,000 and negotiated total sale of assets associated
with those stampings.
. Reorganized the Purchasing Team by establishing job descriptions,
consolidating job grades, and reviewing salaries based on job grade
consolidation.
. Managed Divisional Purchasing budgets including creation of profit plans.
Accounting Manager, Carol Stream, IL
Managed General Accounting including month-end and year-end closings.
Developed financial profit plan for Division Headquarters.
. Built structure and discipline into the budget process that led to a
$1,000,000 (6%) reduction in spending from profit plan targets of $18
million.
. Led automotive team to implement BPCS for divisional headquarters
Purchasing and Accounting.
. Established Purchasing Card Program for the Division.
. Completed special projects such as preparing financial analysis to split
the Division in to two businesses.
Prior to 1995
Held various positions within company including Accounting Supervisor,
Accountant, and Cost Clerk in Carol Stream, IL.
. Supervised General Accounting including A/P, Working Fund, and Payroll.
. Supervised and coordinated month-end and year-end closings.
. Coordinated year-end audit schedules.
. Advised Plant Controllers and Accounting Personnel as needed.
. Coordinated the Relocation reporting to Corporate and assisted Divisional
and Plant Human Resource Managers relative to Relocation Issues.
EDUCATION
B.S.B.A., Roosevelt University, Chicago, Illinois
ADDITIONAL SKILLS
Ms Excel
Ms Word
Ms PowerPoint
Ms Outlook
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