Sales Data Entry
Resume:
Payong Vue Yang
Brooklyn Park M N 55428
E-mail: ********@*****.***
JOB OBJECT IVE : To find a position where I can utilize my excellent people and office
related skills.
SUM MARY: I am very dependable and well-liked by other people. I have good oral/writ ten
communication skills. I am proficient in computers, i.e. word processing, spreadsheets, and
databases. I am a detailed-oriented person and stays on tasks. I am also a quick learner
and f lexible to new programs or ideas.
P ROFESSIONAL EXPER IENCE:
I NG, Des Moines, Iowa 2000-2008
I maging Specialist- ANB mailroom 2005-2008
• Research original applications and necessary paperwork from storage boxes to be
send out with clients’ insurance policies to clients and agents.
• Prepare and print out clients’ insurance policies to be mailed.
• Handling other clerical duties such as filing, faxing and scanning paperwork to
agents.
• Work with the storage department for any requests such as verification of original
signatures on applications.
• Review Annuity New Business queues on a daily basis in order to keep up with the
daily workload.
• Cross-t rain with other mailroom team members for seasonal volume.
• Provide procedures t raining to new and temporary employees upon managers’
requests or as needed .
• Work with other team members to make sure that all paperwork are sent out on a
t imely manner by either Fed Ex or UPS.
• Work with other team members from the New Business Fixed or Variable Team and
sometimes Sales Team through internal telephone calls, e-mails or face to face
i nteractions.
• Take emergency calls from New Business Fixed or Variable Team’s managers
regarding any express shipping by their requests or per agent’s urgency.
N ew Business Representative 2000-2005
• Review and process individual annuity applications with and without cash, assist
w ith 1035 application entry.
• Process complex qualified t ransfers and 1035 exchanges in accordance with
department procedures and established tax regulations.
• Review incoming 1035 and qualified exchange requests, check data entry against
paper documents for accuracy and issue the contract.
• Contact agent/broker for any missing information and respond to writ ten and
telephone inqui ries from policy owners and agents.
• Request outstanding requirements, obtain missing information, and mail paperwork
to other carriers.
EDS, Des Moines, Iowa 1998-2000
C ustomer Service Representative
• Use a computerized system for t racking, information gathering, and/or
t roubleshooting.
• Answer inqui ries, resolve problems, promote and sell services, products and
or/confi rm sales.
• Respond to customer inqui ries by refer ring to published materials, secondary
sources, or senior staff.
E DUCAT ION:
Diploma, College-preparation, 1993
Tallmadge H igh School, Tallmadge OH
Certificate of Completion, Office Skills, 1994
Twin Cities Occupational and Industrial Center, Minneapolis MN
REFERENCES: Available upon request
Contact this candidate