Administrative Assistant Manager

D. Monique Baker

**** ****** ****, ***, ** *****

Home 770-***-**** Alternate 678-***-****

********@*********.***

OBJECTIVE

To secure a job in the human service field such as case manager, social

worker, or counselor; in a position of diverse responsibility that

requires strong organizational, planning, problem-solving and

follow-through skills.

SKILLS PROFILE

Microsoft Office Suit (Word, Excel, PowerPoint, & Access)

Answer multi-line phones

Good filing and organizational skills

Experience in handling confidential paperwork

Type 60wpm

Good customer-relations background

Excellent Verbal and written skills

Usage of General Office Equipment

EMPLOYMENT HISTORY

Caseworker/Intake Specialist 2001-2010

The Salvation Army, Atlanta, GA

Provide social service assistance to eligible clients.

Interview clients to determine need and eligibility to receive services.

Prepare accurate and complete client records.

Assist eligible clients needing rent, utility, food, clothing, &

transportation assistance.

Record client disposition and other pertinent information such as

income, expenses, family and work history.

Refer clients to community agencies and maintain effective working

relationships with the same

Ensure compliance with program policies and procedures.

Prepare monthly statistical records on all services provided.

Prepare Bi-weekly payroll for staff

Representative on site for Pathways System; also enters clients on

system on a daily basis

Answer calls from clients concerning appointments or assistance

received.

Receive deliveries and donations; greet clients.

Order supplies to ensure that inventory is maintained; including

photocopy machine.

Data Prep Specialist I/Meter Service clerk 2000-2001

Adecco, Lake City, GA

Removed mail from slots, Sorted by 6 digit account number, opened and

negotiated per instructions.

Entered data made sure all meters have correct information to be keyed

Searched for correct information using Ga. Power internet service.

Filed all active meters in correct region.

Administrative Assistant/Payroll 1998-2000

Delta Technology, Atlanta, GA

Printed, organized, and entered all timesheets for the week using

Microsoft word, excel and custom project accounting software.

Made sure all time sheets had correct numbers and hours.

Corrected all errors from reports.

Used email system (Microsoft Outlook) to make employers/employees aware

of all errors on timesheets.

Answered questions from employers/employees using multi-line phone

system.

EDUCATION

Diploma

University of Phoenix - Human Services

Current

Forest Park High School

1989-1993

Clayton State University - 2 Quarters towards Business Management

1993-1994

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