Customer Service Training

DAWN N. SNIDER

H - 480-***-**** C - 480-***-**** E - ***********@***.***

**** * *** ******* ***** CHANDLER, ARIZONA 85224

HTTP://WWW.BEHANCE.NET/DAWNNICOLESNIDER/FRAME

EDUCATION

The Art Institute of Phoenix - Phoenix, AZ

Baccalaureate of Arts in Computer Animation - March 2000

Associate of Applied Sciences in Computer Animation - June 1998

SKILLS

Computer

Adobe: Illustrator, Photoshop, InDesign, Acrobat Pro, Captivate,

Dreamweaver, Flash

Microsoft: Word, PowerPoint, Outlook, Publisher, Excel, SharePoint

Other Software: Campus Tracking, Osiris, eXp, Admissions Workbench,

Knowledgebase,

PeopleSoft

Hardware: PC, MAC

Soft

Multi-tasker, Detail Oriented, Organized, Creative, Quick Learner,

Perceptive, Dedicated, Logical, Proactive, Reliable, Hard Worker,

Responsible, Leader, Problem Solver, Teacher, Team Player,

Interpersonal, Technical

EXPERIENCE

University of Phoenix - Phoenix, AZ

Lead Media Analyst / May 2009 - February 2010

. led and assigned media projects within Media and Communications Team

and ensured the team met deadlines and client needs

. designed graphics for e-mail broadcasts, newsletters, print

communications, SharePoint Intranet pages, posters, brochures,

training materials, and video projects

. designed logos and developed branding for various programs, events,

and departments

. wrote and edited content for internal management/division

newsletters

. photographed employees/subjects for special events and stock photos

Instruction and Design Administrator / October 2008 - May 2009

. designed logos and developed branding for training programs

. designed and edited training manuals and procedures

. proofread and edited internal e-mail broadcasts

. wrote and edited articles and procedures for department

Knowledgebase

Training Administrator / July 2007 - October 2008

. trained new hires for multiple departments within University

Services

. developed and delivered multiple department training programs

. wrote and edited training manuals and procedures

. developed audit rubric for Student Admissions Administrators and

Training Specialists

. audited Training Specialists

Training Specialist / March 2006 - July 2007

. trained new hires for multiple departments within University

Services

. developed and delivered training programs

. wrote and edited training manuals and procedures

. audited Admissions Coordinators (now Student Admissions

Administrators)

Admissions Coordinator / November 2004 - March 2006

. assisted students and campus representatives in collecting,

processing, and verifying admissions documentation for matriculation

. trained new hires

Dockside Care, Inc. - Elkhart, IN

Administrative Assistant / July 2004 - October 2004

. managed organization of company office; client files, computer

spreadsheets, schedules, etc.

. kept office stocked of supplies, forms, and resources

. answered/directed incoming phone calls

Securitas Security Services USA, Inc. - Westlake Village, CA

Regional Benefits Administrator / March 2001 - October 2003

. processed enrollment forms for all employees into company benefit

plans

. provided customer service to employees and branch representatives

. trained new hires

File Clerk / January 2001 - March 2001

. filed all enrollment documentation for Benefits department

. assisted the Benefits department in retrieving employee files when

requested

. processed department mailers for open enrollment

Initial Staffing - Los Angeles, CA

Temp File Clerk / August 2000 - January 2001

-Temporary File Clerk for Securitas Security Services USA, Inc.

(Pinkerton Security)

. filed all enrollment documentation for Benefits department

. assisted Benefits department in retrieving employee files when

requested

. processed department mailers for open enrollment

The Art Institute of Phoenix - Phoenix, AZ

Receptionist & Mail Room Assistant / September 1997 - April 2000

. managed reception area; answered/directed phone calls, directed

students, managed appointments for admissions representatives, took

reservations for cafe, and processed department mailings

. assisted mailroom manager with incoming/outgoing mail, assembled all

outgoing admissions packets, kept mailroom stocked of all supplies and

admissions documentation, stocked Admissions department

PROFESSIONAL MEMBERSHIPS & AWARDS

Memberships

. AIGA the professional association for design (member, November 2009

- Present)

Awards

. UOPX University Services Shining Star Award (Winner 2007, 2006)

. The Art Institute of Phoenix VP101 Video Fest - 1st Place

. The Art Institute of Phoenix Honor Roll

. The Art Institute of Phoenix Perfect Attendance

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