Customer Service Manager
Resume:
Delores Brown
Canton, MS 39046
*********@*****.***
OBJECTIVE: Talented Management Professional with strong background in retail
Operation, merchandising, sales, and human resources. Proven ability to
Direct business operation for multi-million dollar retail location. Highly
familiar with scheduling and inventory control.
EDUCATION;
May 2008-May 2010 Jackson State University, Jackson, MS
Bachelor of Science, Professional Interdisciplinary
August 1992-May 1994 Queen City College, Greenville, MS
Diploma, Computer Word Processor
WORK EXPERIENCE;
November 1996-Present Wal-Mart, Ridgeland, MS
Assistant Store Manager
Accomplishment
1. Top sales in Region 85 (April 2005)
2. Reduce shrink for wireless from .84% to .54%
3. Carry out Risk Management and development execution strategies
4. Implemented a mentor training program with new hires
Duties
1. Managed payroll, scheduling and customer service. Hire train and
supervise employees
2. Coordinate the flow of merchandise in various location
3. Invoice office, billing and filing claims
4. Coordinate merchandise with outside vendors
5. Coordinate the safety team to avoid accidents
6. Monitor the Accounting office follow up on cash shortages
October 1997- November 1998 Wal-Mart Support Manager
Accomplishment
1. Mentor Department Managers on way to control shrink in dept. 46
2. Mentor unloaders on ways to increase their performance
Duties
1. In charge of store operation on the weekend open and close store
2. Improve standards on customer service
3. Monitor truck shipment and finalized truck invoice
November 1996- October1997 Wal-Mart Overnight Stocker
Accomplishment
1. Implemented the process of cross training in various department to
enhance customer service
2. Implemented the process of using gloves when stocking freight to cut
down on accident cost
Duties
1. Stock freight in various department
2. Assist department managers in modular set
3. Identify misprinted labels
4. Control Shrink
SPECIAL SKILLS / INTERESTS
• Project Coordinator
• Delegation Skills
• Computer Literacy
• Community Involvement
REFERENCES;
Alicia Turner, LPN
3807 Siwell Rd
Jackson, MS 39212
Mary Taylor, Office Manager
2313 Deer Oak Cove
Jackson, MS 39212
Angela Moore, Social Worker
1901 Canton Rd Jackson, MS
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