Manager Customer Service
Resume:
Charlotte Sandoval
PO Box ***
Loma Linda, CA ***54
Email: *****************@*****.***
OBJECTIVE
I desire a position that will allow me the opportunity to utilize past work
experience to enhance my job worth while becoming an asset to my employer.
QUALIFICATIONS
*Proficient with a wide variety of electronic resources, databases
and library
Automated system.
*Ability to communicate clearly, concisely both orally and in
writing.
*Website developer.
*Data Entry and Database maintenance.
*Hardware/Software Installation.
EDUCATION
Career Colleges of America
Computer System Repair Technician February 1999
San Bernardino Valley College
Library Technician June 1995
San Bernardino High School June 1973
WORK HISTORY
8/01-12/09 Library Associate I
Loma Linda University
Loma Linda University Libraries
11072 Anderson St. Loma Linda, CA 92350
Responsibilities included, but not limited to: supervision
of
the medical library service desk, reference desk, holds
shelf, ILL requests, managing workroom
procedures, making new
library materials shelf ready, hiring, training
supervising
student aids, training rotating reference librarians and
new
staff and volunteers of computerized information systems
and policies and procedures. Prepare monthly statistics &
reports, order books and materials for Loma Linda Medical
Center Departments, audit reports and maintains files;
processes claim letters, vendor reports updating university
& terminated LLUMC employees
records, manage on going library activities,
contributes to
team effort by accomplishing related duties as assigned
or directed, social committee member and Safety
Coordinator liaison for the medical center library,
participates in
Departmental planning of three libraries (Jesse Medical,
Del Webb University, and East Campus Orthopedic Library.
Charlotte Sandoval
PO Box 112
Loma Linda, CA 92354
Email: *****************@*****.***
1/07-1/08 Library Assistant II - Part Time
University of Redlands
Armacost Library
1200 E. Colton Ave. Redlands, CA 92373
Responsibilities included, but not limited to: audits,
maintains cash box, maintains the safety,
opening, closing, and securing of the
building, provides information as requested by
Library users and answers telephones, coordinates
activities, recommends discipline, hires, trains, and
completes performance evaluations of student
employees, participates in departmental planning
process, manages circulation desk and supervises
student workers, provides staff supervision of public
service desks; provides backup for other staff
in their absence; adheres to all safety and
housekeeping policies and procedures; contributes
to team effort by accomplishing related duties as
needed; performs other duties and special projects
as assigned or directed.
5/00-7/01 Access Services Manager
California Baptist University
8432 Magnolia Ave. Riverside, CA 92504
Responsibilities included, but not limited to: supervision
of
the library service desk, oversee daily deposits, hire,
train,
monitor library staff and schedule student assistants,
prepare monthly statistical reports, oversee operation
ofcirculation automated system, mainstream reserve
collection, order supplies maintain supply budget.
Assistant students,and faculty with research computers,
perform other duties as requested by the Director of the
Library.
Charlotte Sandoval
PO Box 112
Loma Linda, CA 92354
Email: *****************@*****.***
8/99- 5/00 Library Clerical Assistant
California Baptist University
Responsibilities included, but were not limited to: assist
the
Reference Librarian and Access Services Manager, assist
with
Bibliographic instruction, record statistics and assist in
preparing monthly statistic reports, assist with basic
reference service in both paper and electronic form,
supervise Access Service Desk
functions when assigned
order and stock all supplies and budget account,
troubleshoot
problems with minor equipment.
09/86 - 01/99 Senior Library Media Technician
Rialto Unified School District, Rialto, CA
Responsibilities included, but were not limited to:
technical processing of instructional materials,
distribution and maintaining inventory database of all
materials in the operation of a Library/Media Center. MIS
related responsibilities, i.e., on-line catalog, electronic
reference technologies, retrieval of information, etc.
Assist students, teachers and administrators in reference
and research work, i.e., Internet.
(Certificate furnished upon request)
01/98 - 8/99 Manager
Rudy's Sports Cards, San Bernardino, CA
Customer service, sales, bookkeeping, and inventory.
03/99-5/99 Automation & Information Services Assistant
(Contract) Corona Public Library, Corona, CA
Installation of NT and other software, connectivity to the
LAN.
Delivery to locations and installation of up to 12
computers
For computer literacy classes.
Charlotte Sandoval
PO Box 112
Loma Linda, CA 92354
Email: *****************@*****.***
___________________________________________________________________
References:
Shirley Rais, MLS
11072 Anderson St
Loma Linda, CA 92350
909-558- 4583
email: *****@***.***
Laura Brown, MLS
11072 Anderson St
Redlands, CA
email: **********@*****.***
Gurmeet Senghal, MLS
email: ********@***.***
Contact this candidate