Customer Service Representative
Resume:
Yvonne Y. Zuniga
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***** ******* **., ********, ** 92301 . *******@*****.*******.*** . Tel:
Personal Statement
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I am a friendly and sincerely dedicated individual who has an ambition to
succeed in any environment. Although, I have experience in the 3PL
industry, I love to learn, no matter the situation I am always up for a
challenge. I work well with others, and just as effectively on my own. I
am looking for a position where I can excel while giving my employer my
best.
Work Experience
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Shipping Clerk
(August 2007-April 2008)
Icon Health & Fitness, Redlands, Ca
Creating shipping labels and paper flow associated with the shipping
process, vendor requests, emailing updates, bills of lading, assigning
doors for loading/unloading/receiving, assigning loads for production,
researching sub-products and maintain order fulfillment, locating alternate
carries and reprinting lost FedEx, USPS and UPS shipping labels. (AS400)
Customer Service Representative (October 2004 - November
2006)
Ryder Logistics, Ontario, Ca
Responsibilities include: Creating paper flow according to EDI order
drops, assigning doors for loading/unloading/receiving, verifying seals,
creating and closing bills of lading, creating and updating transfer/re-
balance requests, researching inventory discrepancies', creating/verifying
inventory cycle counts, update spread sheets, creating pivot tables for
receiving, assisting with in-house audits, assist where needed in
shipping/receiving department. (WMS)
Shipping/Receiving Clerk (February 2002 - September 2004)
Sears DDC/Source one Staffing, Ontario, Ca
Responsibilities include: Yard management, data entry, working closely
with supervisors via radio placing specific carriers in doors. Update
shipping information, QC scanning, creating bills, taking customer
complaints and checking drivers in and out.
Education
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Associates of Advancement (September 2008 -
Present)
University of Phoenix, Arizona/Online
GPA: 3.0 Associates of Advancement Degree: Information Technology:
Extensive training in Analytical skills and Technical Writing.
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Summary of Qualifications
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> Computer Literate - Proficient with Microsoft Office (Power Point,
Excel, Word, etc.), Internet, Java, type 50 wpm.
> Team Player ability to work alone or in a team environment in both
fast paced and slow paced environments.
> Outstanding Customer Service skills with ability to think quickly
follow orders directly and troubleshoot customer issues.
> Forklift certified for both sit-down and stand up lifts.
References are available Upon Request
Contact this candidate