Customer Service Representative
Resume:
**** ********** **, *******, ** *****
ablf93@r.postjobfree.com
Vivi Tran
Profile
Self driven, loyal, and highly determined person who is
always eager to learn the skills needed to be successful at
any given task. Truly an optimistic with a friendly
personality to complement that is easily catering to both
non-professionals and professionals alike. Able to adapt
quickly to group settings as needed, yet fully capable to
work independently. Always striving to maintain a high
level of professionalism and a strong sense of
responsibility.
Skills summary
Leadership
Sigma Phi Omega Incorporated
. Gamma Chapter of University of Texas at Austin
. Active member of the sorority since Fall 2004 - Fall 200
Academic Chair 2004-2005
. Maintained high academic standards for 40 members
. Encourage members to study and achieving certain grades by
incentives
. Organizing textbook exchanges within the organization in
efforts to alleviate book costs.
Texas Asian Pan-Hellenic Council (T.A.P.C)
. The Council is dedicated to promoting leadership,
scholarship, service, and Asian awareness.
. Served as a council member for all Asian interest
organizations at the University Texas at Austin for two
years.
. Sponsored philanthropic events such as Woman Empowerment
week (W.E. week) for student body, providing workshops and
lectures to promote.
Vice- President of Risk Management 2006-2007
. Ensured university and Texas rules and bylaws are upheld by
active members of council.
. Hold workshops in coordination with Greek Life and
Education.
. Responsible for handling grievances and/or complaints that
is presented to the council.
. Verify members of the council maintain minimum GPA as
decided for three separate organizations, 120 members
total.
Bilingual in Vietnamese and English, proficient in
speaking/ reading/ writing.
Achievements
Kimberly Clark Bright Futures Scholarship Recipient
2004
Cross Council award for Sigma Phi Omega
2005
Order of Omega awarded to Sigma Phi Omega
2006-2007
Employment History
TC Vision Quest 2010-
Present
Austin, TX
Optometry Assistant to Dr. Christine Ho
. Provided efficient services to attend to 10-13 patients per
8hr shift.
. Maintain and update filing, inventory, mailing and patient
database, either manually or using a computer to track
patient information from visit to visit basis.
. Collect, count, and disburse money. Do basic bookkeeping
and complete transactions. Average totaling $500-$900 a
shift.
. Running tests as needed (Visual field, Auto refractor and
Keratometry)
Allstate Insurance Company 2009-
2010
Dallas, TX
. Subrogation Demand Processor
. Review potential subrogation files, identifying files that
have all required key contact information and are ready for
to begin subrogation pursuit.
. Able to meet or exceed daily task goal of 35 files
. Produce high volume work and interpret file content in
relation to key contact information
. Review claims and make quick decisions to determine the
appropriate course of action to move the file to a final
disposition in a timely manner
. Determine whether a file should be rescheduled and/ or if
additional information should be requested
. Initiate calls and follow up with Third Party Carriers
(Attorneys on MRT) as needed to maximize recovery.
o Auto Recovery Team (ART) :
April-June
o Medical Recovery Team (MRT): June-
December
O's Caf
2005-2006 ACES building on the
University of Texas at Austin
. Customer service: taking orders, cash register, phones
Pizza Hut
2003-2004
North Richland Hills, Texas
. Customer Service Representative: answering phones, server,
cash register
Education
2004- 2008 University of Texas at Austin Austin, TX
. Bachelor of Science in Corporate Communications
. Business Foundations
2000- 2004 Haltom High School Haltom City, TX
. Alumni, graduated Top 10%
. Summa Cum Laude
Computer skills
Microsoft Word / Excel/ Powerpoint version 2000- 2010,
Adobe Photoshop, 80 WPM
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