Customer Service Representative
Resume:
**** ********** **, *******, ** *****
**********@*****.***
Vivi Tran
Profile
Self driven, loyal, and highly determined person who is
always eager to learn the skills needed to be successful at
any given task. Truly an optimistic with a friendly
personality to complement that is easily catering to both
non-professionals and professionals alike. Able to adapt
quickly to group settings as needed, yet fully capable to
work independently. Always striving to maintain a high
level of professionalism and a strong sense of
responsibility.
Skills summary
Leadership
Sigma Phi Omega Incorporated
. Gamma Chapter of University of Texas at Austin
. Active member of the sorority since Fall 2004 - Fall 200
Academic Chair 2004-2005
. Maintained high academic standards for 40 members
. Encourage members to study and achieving certain grades by
incentives
. Organizing textbook exchanges within the organization in
efforts to alleviate book costs.
Texas Asian Pan-Hellenic Council (T.A.P.C)
. The Council is dedicated to promoting leadership,
scholarship, service, and Asian awareness.
. Served as a council member for all Asian interest
organizations at the University Texas at Austin for two
years.
. Sponsored philanthropic events such as Woman Empowerment
week (W.E. week) for student body, providing workshops and
lectures to promote.
Vice- President of Risk Management 2006-2007
. Ensured university and Texas rules and bylaws are upheld by
active members of council.
. Hold workshops in coordination with Greek Life and
Education.
. Responsible for handling grievances and/or complaints that
is presented to the council.
. Verify members of the council maintain minimum GPA as
decided for three separate organizations, 120 members
total.
Bilingual in Vietnamese and English, proficient in
speaking/ reading/ writing.
Achievements
Kimberly Clark Bright Futures Scholarship Recipient
2004
Cross Council award for Sigma Phi Omega
2005
Order of Omega awarded to Sigma Phi Omega
2006-2007
Employment History
TC Vision Quest 2010-
Present
Austin, TX
Optometry Assistant to Dr. Christine Ho
. Provided efficient services to attend to 10-13 patients per
8hr shift.
. Maintain and update filing, inventory, mailing and patient
database, either manually or using a computer to track
patient information from visit to visit basis.
. Collect, count, and disburse money. Do basic bookkeeping
and complete transactions. Average totaling $500-$900 a
shift.
. Running tests as needed (Visual field, Auto refractor and
Keratometry)
Allstate Insurance Company 2009-
2010
Dallas, TX
. Subrogation Demand Processor
. Review potential subrogation files, identifying files that
have all required key contact information and are ready for
to begin subrogation pursuit.
. Able to meet or exceed daily task goal of 35 files
. Produce high volume work and interpret file content in
relation to key contact information
. Review claims and make quick decisions to determine the
appropriate course of action to move the file to a final
disposition in a timely manner
. Determine whether a file should be rescheduled and/ or if
additional information should be requested
. Initiate calls and follow up with Third Party Carriers
(Attorneys on MRT) as needed to maximize recovery.
o Auto Recovery Team (ART) :
April-June
o Medical Recovery Team (MRT): June-
December
O's Caf
2005-2006 ACES building on the
University of Texas at Austin
. Customer service: taking orders, cash register, phones
Pizza Hut
2003-2004
North Richland Hills, Texas
. Customer Service Representative: answering phones, server,
cash register
Education
2004- 2008 University of Texas at Austin Austin, TX
. Bachelor of Science in Corporate Communications
. Business Foundations
2000- 2004 Haltom High School Haltom City, TX
. Alumni, graduated Top 10%
. Summa Cum Laude
Computer skills
Microsoft Word / Excel/ Powerpoint version 2000- 2010,
Adobe Photoshop, 80 WPM
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