Customer Service Grand Rapids

Suzanne Sauer

*** ******* **, ***** ******, MI 49507

*******@*****.***

Qualifications Summary

Business support professional experienced working in fast paced and

customer oriented environments. Trustworthy, organized, professional;

committed to providing the best service possible. Detail-oriented and

extremely resourceful in completing projects; Capabilities include:

- Customer Service - Proficient in Microsoft Word/Excel - Creating New

Files - Filing & Data Archiving

- Office Equipment Operation - Telephone Reception - Keeping Records

Confidential - Helping Others

- Training New Staff - Keeping Work Organized - Problem Solving

Experience Highlights

Banking & Clerical

. Handle and count cash daily. Process daily transactions quickly and

accurately. Open branch. Provide exceptional customer service. Sell

new and existing products to customers. File and mail documents to

bank customers. Verify and record bank deposits.

. Alphabetize files. Mail, fax and copy all relevant collateral

documents. Image and file collateral documents quickly and accurately.

Create spreadsheets and input data into systems. Work on special

projects assigned by the manager and team lead.

. Use adding machine. Ten key skill. Balance atm in a timely accurate

manner. Handle cash. Send out letters regarding a change in a

customer's account. Place reg cc holds on accounts. Copy, fax and mail

adjustment letters to customers. Contact the fraud department

regarding suspicious deposits.

. Clean and maintain machines. Gather and input film into database. Work

with microfilm and imaging machines. Receive and process special

projects for the legal team.

Customer Service & Reception

. Compiled pertinent information for formal interview with patients.

Demonstrated the ability to stay focused under pressure. Provided care

and comfort to patients in need.

. Handle customer inquiries with great ease and thoughtful answers.

Prioritize duties for the day.

. Greet customers with a smile and warm welcome.

Employment History

Teller, Chemical Bank, Grand Rapids, MI

Collateral Loans Specialist, Fifth Third bank, Grand Rapids, MI

ATM Processor, Fifth Third Bank, Grand Rapids, MI

Photostat Specialist, Fifth Third Bank, Grand Rapids, MI

Education

Community Involvement

Currently Pursuing, Office Administration

Volunteer for Saint Stephen's School

Grand Rapids Community College

Contact this candidate