Sales Representative Customer Service

Location:

Posted:

September 07, 2010

GISLANE CARVALHO

SUMMARY:

Sales Representative with over four years experience with different products, and two years in tourism

trade helping clients do better decisions. Skilled at customer service assistance, dedicated at company

target and goals and interested on company which offer growing opportunities. Bilingual English-

Portuguese.

EDUCATION AND TRAINING:

Howard Community College

A.A Business and Administration

Instituto de Educacao Superior Unyahna

B.S Degree in Tourism-Management December 2005, GPA: 3.2

TECHINICAL SKILL:

Operating Systems: AMADEUS/SABRE/EURAIL

Software Applications: Microsoft Office/Outlook

PROFESSIONAL EXPERIENCE:

STB- TRAVEL AGENCY Dec 2006 – Oct

2008

Travel Agent

Assisted clients organize trips with orientation about place, accommodation, transportation, tours and

documentations. Provided brochures and publications contain travel information in order to motivate the

client. Enable to make hotel, tours, rent reservations and airline booking. Provide VIP costumer service.

Local and International travel sales experience – EUA, CANADA, EUROPE, SOUTH AMERICA,

AUTRALIA and NEW ZELAND. Deal with business, leisure and study trips.

ATENTO Dec 2006 – Dec 2005

Costumer Service

Expert to attend telephonic company costumers, assisted them solve problems and orientated with

actualized information.

UNYANHA COLLEGE Jan 2003-2005

Student Service

Provided assistance to College library and bookstore, Helped the students find references, checked out

and in books according with the library and book store system and oriented students respect library’s

rules. At the bookstore, persuaded students buy books and material required, booking request and

payment services.

SAUDE E VIDA Mar 2002 – Oct

2005

Sales Representative

High School tutor in prevention medicine stimulating curiosity of teens about health preventions in order

to sell health books.