Customer Service Sales

Cassandra Melton-McQuirter

Email: ********@*****.*** Cell: 404-***-****

Objective

To obtain a rewarding career with a company, which has room for

advancement, requiring great customer service abilities and excellent

work ethics.

Qualifications

Microsoft Office2007, 60 wpm, 10 key, payroll, outstanding customer

service, great organization skills

Skills and Abilities

Office Administration

. Collected, counted, and disbursed money, performed basic bookkeeping

and completed banking transactions.

. Answered telephones, directed calls and take messages. Property Tax

Admin procedures. Supercede lines.

. Compiled, copied, sorted, and filed records of office activities,

business transactions, and other activities.

. Completed and mailed bills, invoices, or checks. Order phone lines,

submit disconnects, open repair tickets

. Computed, recorded, and proofread data and other information.Open new

install tickets, removal tickets

. Maintained and updated filing, inventory, mailing, and database

systems, either manually or using a computer.

. Opened, sorted and routed incoming mail, answer correspondence, and

prepare outgoing mail. Quickbooks-Pro

. Reviewed files, records, and other documents to obtain information to

respond to requests.

Customer Service

. Conferred with customers by telephone or in person in order to provide

information about products and services.

. Maintianed records of customer interactions and transactions,

recording details of inquiries, complaints, and comments. Switch board

operations for multiple phone lines

. Resolved customers' service or billing complaints by performing

activities such as exchanging merchandise, refunding money, and

adjusting bills.

. Checked to ensure that appropriate changes were made to resolve

customers' problems.

. Referred unresolved customer grievances to designated departments for

further investigation.

. Determined charges for services requested, collected deposits or

payments, and/or arranged for billing.

. Prepared contract forms, prepared change of address records, using

computers.

Experience

1/08-11/08 Sterling Payphones, LLC Customer Service/Property Tax

Admin Lithia Springs,GA

3/15/2006- 12/31/2007 Empire Payphones, INC. Customer

Relations/Regulatory & Tax Admin Lithia Springs,GA

11/2005- 2/2006 Staffmark Agency Customer

Service Atlanta, GA

11/98 - 07/2004 The Bon/Macy's Sales Specialist/Customer

Service Seattle, WA

1997-1998 Wackenhut Corporation Office

Assistant, Payroll Specialist Tukwila, WA

Education/Training

1997 -1998 Wackenhut Corporation Security Officer

training and Payroll Training Seattle, WA

References available upon request

Contact this candidate