Customer Service Manager
Resume:
OBJECTIVE: To obtain a career in an atmosphere where my skills and knowledge will be utilized and enhanced.
SKILLS AND QUALIFICATIONS:
Great customer service Quick study, with an ability to easily grasp and put into application new ideas, concepts,
methods and technologies. Dedicated, innovative and self-motivated team player/builder.
Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem resolution
skills. Thrive in both independent and collaborative work environments.
Proficient in the use of various computer programs and applications including Microsoft Office, Excel and
QuickBooks.
EDUCATION: Pendleton High School, Class of 2004 Honors Grades 9-12
Work Experience:
01/23/10 - Current
Aramark Java City
University Drive and Mill Ave. Tempe, AZ
Manager: Justin
Supervisor
Open/Close the store on time.
Make daily cash drops to the bank.
Provide excellent customer service and quality drinks for customers.
06/01/09-01/19/10
Bank of America
1801 East Southern Avenue, Tempe, AZ
Manager: Louise
Bac Loans Agent
Answer inbound calls promptly.
Make outbound calls to customers who need to make mortgage payments.
Provide information on current or out-standing debt and help re-arrange and set a payment plan if possible for
customers.
10/03/08-06/26/09
Hot Topic
21001 N Tatum Blvd # 1460 Phoenix, AZ
480-***-**** Manager: Sharon
Assistant Manager
Open/Close the store promptly.
Provide excellent customer service and provide outstanding knowledge of available products.
Meet or help provide to meet the daily quota given by corporate. If opening, made daily cash drops to the bank of
money made the day before.
10/20/08-07/22/09
Starbucks
29834 N Cave Creek Rd, Cave Creek, AZ
Manager: Jeff
Barista
Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and
presentation standards.
Maintain a calm exterior presence during periods of high volume or unusual events to maintain a clean and
comfortable store environment.
Recognize and reinforces individual and team accomplishments by using existing organizational methods.
04/05/07-10/15/08
Wal-Mart
732 Center Dr. San Marcos, CA
Manager: Travis
Cashier / LP Agent
Greet customers at cash register and make a fast friendly check out.
Watch surveillance cameras and prevent any theft.
If a thief is caught they had to be held in back until police came.
03/19/06-03/20/07
Teleperformance 12175 Visionary Way, Fishers, IN
Manager: Tom
Tech Support
Help callers with lost internet connection and system crashes with Windows XP and Windows Vista.
Ping computer to see where internet problem lies and fix from there.
If help couldn’t be found over the phone a in person fix would be arranged.
Personal Info:
E-MAIL : *****************@*****.***
CELL: 760-***-****
ADRESS: 1610 W Curry Dr, Chandler, AZ, 85224
Personal Refernces:
Christine Babala: 602-***-****
Relation: Co-Worker/Supervisor at Bank of America
Evan Ledingham: 480-***-****
Relation: Co-Worker at Java city
Sunny Mendoza: 480-***-****
Relation: Co-Worker at Hot Topic
Contact this candidate