Sales Customer Service
Resume:
Lorraine Stellato
Mobile Phone: 732-***-****
Secondary Phone: 732-***-****
E-mail: ************@*****.***
Lorraine Stellato
Middlesex, NJ 08846
Home: 732-***-****
Cell: 732-***-****
Email: ************@*****.***
Objective: Seeking for an Office Assistant position in a growth-oriented company where I can
utilize my administrative skills and acquire new abilities.
Qualification Summary: More than 6 years experience in office environment. Able to relate
well to the public, in person and on the telephone. Creative, flexible, resourceful, dependable,
organized, friendly and professional. Strong ability to work effectively with multiple supervisors,
balance and prioritize multiple requests. Capable and practiced in handling multi-tasks.
Extremely knowledgeable in office (clerical / secretarial) and time management. Good
organizational skills. Computer literate - well-versed with Windows, word processing (preferably
MS Word), (some Excel), (Quick Books), (Eclipse system).
Education: High school diploma
Piscataway High School
June 1991
Education: Middlesex County Vocational School
Adult Cosmetology
June 1996
Passed State Board Exam & received license.
Work Experience: Administrative Assistant
MTP Plumbing & Heating LLC.
October 2006 - Present
Duties implied: answering heavy telephones, scheduling work for technicians taking messages,
responding to inquiries, secretarial and clerical support to Service manager & office manager.
Assisted with bookkeeping, A/R and A/P processing. Provided basic information to callers. Other
responsibilities: supporting staff as needed. Assisted in opening and/or closing of the facility at
the beginning and/or ending of each day. Other tasks as requested.
Work Experience: Sales/Cashier/Inventory/Shipping
Aaron & Company Plumbing & Heating Supply
March 1999 - October 2006
Acted as initial point of contact by responding to inquiries and requests or directing as
appropriate to those who can be of assistance. Answered heavy call volume in a professional
manner; (transfer calls, take messages and supply basic information). Provided information
regarding basic products. Interacted with a large number of customer/ Plumbing & Heating
Contractors. Other responsibilities: behaving and communicating in a professional manner.
Ordering, distributing and managing inventory of office and supplies, keeping the office neat and
organized. Filed, entered inventory items into Eclipse System, cashier. Took orders over the
phone from customers & plumbing & heating contractors, pulled orders to have them ready for
customer when they arrived. Moved to counter sales position, waited on customers & plumbing
& heating contractors, entered customer orders in Eclipse system & pulled order. Took orders
over the phone from customers, shipped orders to customers.
Work Experience: Sales
Pizzolato Products Inc.
June 1993 - September 1994
Duties implied: Taking orders over the phone, shipping orders, on the road sales to Pizza
restaurants & explained to the customer how the product was used. Entered sales into books.
Called customers to check on their Pizza Caddy Stock. Made flyers & booklets up. Faxed &
mailed product information.
Work Experience: Administrative
Don Pizzolato, Inc.
May 1992 - September 1994
Duties implied: Answered phones, greeted contractors & customers with a smile & made them
feel comfortable as they waited to enter their meeting with the president/owner of the company.
Filed, read & made blue print copies, took letters for the President/owner of the company. Set up
meeting times
Work Experience: Receptionist- Temp
Liberty Mutual Insurance Co.
May 1991 - May 1992
Duties implied: Answering telephones, directing calls to correct department, typing insurance
cards, file, assisted personal with paperwork.
Skills: Excellent phone skills over 6 years experience, sales, warm & friendly personality,
customer service, good computer skills, learn new things quickly.
References: Available upon request
Contact this candidate