Manager Software

Faisal Mirza **** Ashley Park Dr.

******@*****.*** Plano, TX 75074

Cell: 214-***-****

Professional Summary

Excellent team player at all levels with ability to perform independently

with exceptional communication, analytical, presentation and problem

solving skills.

Technical Skills

Operating Systems / Mainframes

Windows XP /2000/NT/98/95, Microsoft Exchange, DOS, TCP/IP

Software / Tools

MS Office Suite 2003/2007 (including MS Publisher and MS Access)

Symantec Ghost, Symantec PC Anywhere, MacAfee Antivirus, WebEx

Professional Experience

1 Texas Instrument July 08 - Present

Plano, TX

Desktop Support Analyst

TI develops analog, digital signal processing; RF and DLP semiconductor

technologies that help customers deliver consumer and industrial

electronics products.

. Windows 2000, XP support

. Windows account Management, Active directory administration and

password reset.

. Phishing, Spyware and Virus support.

. Main Frame Support.

. MS Word 2007, Power Point 2007, Access 2003, Excel 2007, Front

Page 2003.

. Outlook 2003 - 2007. Exchange/Internet mail support.

. SharePoint, 1st level support.

. Hard disk Encryption, Pointsec Ver 5.1 and 6.3, password reset,

enable WIL.

. Account setup and password reset for FTP

. Unix account setup and password reset.

. Connected TLM Backup setup, restore and resolution for the error

code.

. Document Management, with Acrobat Reader/Writer.

. Contributor for Knowledgebase. Running Pilot Project for the new

KB Nova 7.

. Train new Hire (Inbound/Web) for Quality Control.

. Remote Connectivity, VPN, iPass Connect, Connect2TI,

Remote2Desktop, SMS, Remote Control SCCM

. Local, Network print support.

. IP/Analog phone and Cisco Call Manager support.

. Unity Voicemail Setup and provide support for IP Phones (Cisco

7912-7960)

. Hardware and software support for Laptop and Desktop.

CompuCom Systems March, 07-July 08

5 Dallas, TX

HelpDesk Support Analyst

CompuCom Systems, Inc. is one of the leaders in the IT Project Development.

. Providing MS Office support to corporate users.

. Installing network printers and software.

. Providing support for Concur expense manager.

. Unlock and reset password on Active Directory.

. Troubleshoot & diagnose VPN, Access Manager and connectivity issues

. Troubleshoot, diagnose & configure Outlook.

. Troubleshoot VPN and connectivity issues.

. Done duty as support technician for more than 750 end users.

. Responsible for delivering support through telephone, desk-side visits

and email.

. Worked as advisor for desktop support team to provide software and

hardware break service and training requests.

. Excellent communication and writing skills.

. Able to work independently and under pressure also.

6

7 Pfizer Pharmaceuticals, Jan'03-March'07

8 Parsippany, NJ

9 Desktop Support

10

Pfizer Pharmaceuticals have consumer health business all over the globe.

. Provided functional and technical support, troubleshooting and

diagnosing hardware and software problems, including desktop,

laptop, WAN, LAN, and remote systems.

. Assisted in the installation and updating of software, as well

as the setup and troubleshooting of all equipment.

. Tracked and de-escalated technology and both computer and

telephone equipment systems.

. Expertly installed, configured, monitored and troubleshot PC's

and related hardware on all OS platforms.

. Oversaw the investigation and resolution of hardware and

software issues both remotely and onsite.

. Collaborated with telecommunication team to troubleshoot T1

lines and company-wide phone problems.

. Procured, received, documented and tracked inventory of all

computer equipment and software licenses.

. Performed diagnostic testing on PC equipment and ensured

printers were up and running at all times.

. Resolved Windows and Internet Explorer issues on desktop and

laptop.

. Identified and removed computer viruses and provided major

repairs in accordance with outside vendors.

. Performed wiring and daily maintenance of internal computer

systems.

. Resolved Windows related issues, Internet Explorer issues and

other PC software related issues.

. Monitored and troubleshoot LAN, installed and configured routers

and switches, and generated weekly reports

11 Education

. Bachelors in Computer Science, East West University Chicago, IL, USA

. Associate in Business Administration, PCBA, Lahore, Pakistan

. MS Access Certified 2003

References: Available on request.

Contact this candidate