Customer Service Sales

Deborah Ann Felix

***** ****** **. • Fontana, CA 92336 • 909-***-**** •************@**********.***

EDUCATION

Jordan High School Long Beach, CA 1980-1983

High School Graduate

University of Phoenix

Feb. 2005-2006

Human Relations

WORK EXPERIENCE

Macy’s Fontana, CA May 2008-Present

Sales Associate

• Customer Service Associate Provide one-on-one customer assistance in the selection and

purchase of merchandise that best meets the client's needs.

• Maintain a high-level of customer satisfaction by offering dedicated and personal client

care, which results in greater sales.

• Minimized customer complaints by offering expedient, as well as positive, resolutions to

client issues.

• .Also, assist customers via telephone regarding merchandise inquiries and availability.

• Prepared inventory and stock reports, applied sensors to merchandise to ensure security of

products from theft, reconciled register draw and sales receipts

Peace in the Valley Academy Fontana, CA Sep. 1996-June 2007

First & Second Grade Teacher

• Taught first and second grade students. Utilized multiple teaching methods that included

visual, tactical, and auditory materials to reinforce or simplify complex concepts, (through

games, flash cards and hands on learning).

• Expanded the range of learning through whole class, individual, and small group

instruction, cooperative education, and math science, reading and art.

• Challenged students to master basic math concepts through implementation of

manipulative (food, squares of varying colors, sizes, shapes) graphing and charting

exercises that developed problem solving.

• Communicated with parents to acknowledge superior work and areas of concern through

progress reports, phone, calls.

• Assessing, recording, and communicating student progress.

• Administered weekly tests and S.A.T testing.

VOLUNTEER EXPERIENCE

Peace in the Valley Fontana, CA April 2007

Church Office

• Answer phone calls

• File/ Make receipts for payments

R.C. Courthouse Rancho Cucamonga, CA Oct. 2008-Dec. 2008

Court Volunteer

• Communicating with the public directing them to receive appropriate assistance

• Log incoming faxes to the computer, deliver faxes to correct department

• File court papers/ Organize files/sort mail

Peace in the Valley Fontana, CA 2007-Present

Food Distribution Volunteer

• Bi-weekly help distribute food to families in need

Peace in the Valley Fontana, CA 2005-Present

Church Hostess

• Greet people as they walk in the door

• Help maintain order in church

SKILLS

• Customer Service

• Computer Operations familiar with Word and Excel

• Typing skills ( type 39 wpm)

• Telephone Receptionist Cashiering at Dept. Store

• Decision Making

• Interpersonal Communication

• Costumer Needs Analyzing and Problem Solving

Contact this candidate