Customer Service Network
Resume:
LELAND LAWSON
**********@*****.***
PROFESSIONAL EXPERIENCE:
Pitney Bowes
Technician
1Repairing hardware and software
2Site management, inventory control, customer service.
3FPS, Flowmaster, ISC, DC series machines, Sorters, Imaje Printer experience.
Ingenious Technologies / Metropolitan Water District
2007 - 2007
Rollout Tech (Vista)
1Computer setup – Installing and imaging new computers.
2Troubleshooting computer and peripherals. HW repair.
3Networking computers.
Apex Inc / Disney / ABC
2007 - 2007
Help Desk Support
1Computer repair – Troubleshooting mice, keyboards, scanners, printers, CD ROMs, network
cards, external drives, Blackberries.
2Printer repair – Replacing components such as rollers, cartridges, and fusers.
3Imaging – installing company programs
4PC setup – hooking up cables, peripherals.
5Ticketing – work-order forms with customer requests.
6Troubleshooting hardware – Fixing and replacing computer parts.
7Network Connection trouble shooting – securing LAN and WAN connections, insuring
connectivity with TCP/IP configuration. Worked with team Supporting over 20,000 users.
Apple One Services/Kole Imports, Los Angeles, CA
2006 - 2007
Help Desk
1Software installation such as PC Order Entry, MS Office, Email, SB Client, Telnet, Hyper
terminal, Norton Anti-virus Corporate Edition, Syncback, Automate, Smart sync, UPS
software installations, Print server and Bizhub software Installations
2Restoring OS, Network connection configuration, TCP/IP configurations, Internet connection
setup
3XP, Vista, W2K, ME, 98 configurations
4Hardware installation such as local printers, network printers, multi-media cards, USB cards,
Speakers, Monitors, Mouse and Keyboard Power supply, memory card installation
5Network connections such as Switches, hubs, routers, wiring
6Phone, Cell, and fax troubleshooting
8Trouble-shooting programming problems
9Working closely with programmers in the department
Affiliated Computer Services, Tustin, CA
2003 - 2006
Scanning Operator
1Utilized separation and rejoining schemes alongside maneuverability optimizing the process
of imaging documents into database
2Maintaining peripherals such as keyboard, mice, scanners, printers. Troubleshot large
company scanners and repaired and replace components.
3Maintained network connections.
4Responsible for training trainers
5Provided a fault tolerance to supervisors and leads on each shift concerning machine
maintenance and knowledge
6Continually provided knowledge on how the training policy is executed
7Provided technical consultation
9Created a scanner formula giving way for extremely high-level productivity
10Modified slow-traditional workstations into high-speed, multifaceted, self-sufficient
workstations
U.S. Computers, Fullerton, CA
2002 - 2003
Intern
1IT administrator assistant: Helped in predetermining impact of network designs
2Responsible for executing enterprising strategies.
3Engineering team member: Constructed the network while stabilizing and giving security to
the data
4Supervised network agents, insured coherency within a network environment
5Worked directly under network designer, carrying out assignments
6Configuring, installing, and operating WAN, LAN, RAS, IIS, DNS, DHCP, ISA, Exchange,
PC Anywhere, Norton, Routers, Switches, Wiring, TCP/IP, Win95, Win98, ME, W2K, XP.
MS Office, and Network card drivers
EDUCATION:
U.S. Technical Institute, Fullerton, CA
2003
Certifications: MCP, MCSE, MCSA, A+
REFERENCES AVAILABLE UPON REQUEST
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