Sales Customer Service

FlorencyElizondo **** Parallel Pkwy Kansas City, *6112

Cell: 816-***-****

*****************@*****.***

Sales / Business Development Professional

• Excellent interpersonal, communication and relationship Key Competencies

building skills. Listen attentively, communicate persuasively Customer Acquisition

and follow through diligently. Referral/Repeat Business

• Technically skilled cross platform expertise (Win/Mac) Generation

and proficiency in Word, Excel, PowerPoint, QuarkXPress PowerPoint Presentations

and Photoshop. Public Speaking

• Exceptional Computer Proficiencies. Complaint Handling

Consultative Sales

Sales Reports &

Education

Kansas City Community College

Associates: Pre Civil Engineering accomplished May 2010

Awards: All American Scholar from 2003 2005;Facilitator of the Colors of KU Retreat, 2005;A

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member of the Hispanic Chamber of Commerce; Treasurer in Outreach Humanity Program,

2004 2005

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UMKC

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In Progress: Bachelors Civil Engineering

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Volunteerism: UNICEF: Save the Children (2004 to Present);

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Work Experience (concurrent with college studies)

Time Warner Cable Kansas City, KS

Bilingual Networking and Digital Phone Specialist January 2008 to March 2009

Respond to requests for technical assistance in person, via phone, electronically diagnose and resolve technical

hardware and software issues, research questions using available information resources, follow standard help

desk procedures, log all help desk interactions, administer help desk software, redirect problems to appropriate

resource, identify and escalate situations requiring urgent attention, track and route problems and requests and

document resolutions, prepare activity reports.

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Sales Accomplishments:

Earned consistent commendations for exemplary service delivery. Regularly singled out on

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comment cards for “going above and beyond expectations” and “providing outstanding service

and attention to guests.”

• Recognized for ability to quickly establish rapport with customers, up sell products and build a

loyal clientele.

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National Student Loan Data Systems Lawrence, KS

Data Information Specialist June 2006 to November 2007

Providing assistance to financial aid professionals from public and private colleges, with daily

student monetary transactions and eligibility requirements. Worked closely with the

Department of Education on all system updates, per new regulations and laws that were

passed. Daily use with SQL queries, excel spreadsheets and outlook programs in order to have

up to date information. Read technical manuals, conferred with users, and conducted

computer diagnostics to investigate and resolve problems and to provide technical assistance

and support.

El Ranchito Inc. Kansas City, KS

Business Assistant Accountant May 2005 to May 2006

Assisted with most financial affairs. Promoted client interests by advising on income,

investments, taxes, legal and other financial matters. Responded to written and telephone

requests for all general and financial issues. Organized and implemented policies currently

used managing the business.

Sprint Olathe, KS

Bilingual Customer Service Specialist May 2005 to August 2005

Investigated and corrected errors, following customer and establishment records and using

calculator and computer. Maintained and operated several computer applications all at once.

Determined charges for service requested, prepared change of address records and issued

discontinuance orders, using computer. Reviewed complaints concerning billing and service

rendered, referring complaints of service failures to designated departments for investigation.

Sales Accomplishments:

Consistently achieved highest per night sales averages by up selling orders and suggesting add

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ons.

Proved the ability to multitask, resolve customer issues and excel within a demanding, high

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volume setting.

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