Management Manager
Resume:
KASHIF ASHAR
Fort Worth, TX 76132
Email: ***********@*******.***,
Phone 817-***-****
More than 10 years experience in computer hardware installation, configuring and management, customer
support, training centers management, network planning, designing & implementation. I am a self directed,
proactive & dedicated person.
SKILLS & PROFICIENCIES
Configure & manage servers, desktops laptops, printers, storage devices of almost all major brands.
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Plan, design install, configure and administer complex windows networks using all known network equipment.
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Experience in implement & configure Active Directory Services, group policies, remote application
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deployments, migration from NT to 2000 and Windows 2003 roll out projects, implement DNS, DHCP, RAS,
IIS and VPN systems. Knowledge of Microsoft Exchange Server, ISA and many other applications.
Customer Relationship Management, Help Desk Centre Management, Projects Planning & Implementation,
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Field Services Management.
WORK EXPERIENCE
Self Employed IT Consultant
June 2008 – Date
Performed on site network and hardware solutions. Evaluated technical issues, solved customer concerns in an
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efficient and courteous manner. Engineered and implemented numerous systems and network components.
100 nodes Cisco switched network.
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Cisco VPN network for remote user support and administration
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Build custom computers to best serve the customer needs.
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THK Solutions (Pvt.) Ltd.
Manager Field Engineering & Networks
September 2001 – May 2008
Supervise a team of 200+ Field support engineers covering 1500 branches of a private bank.
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Manage and provided engineering support for Windows 2000 network within office with 180 computers and
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peripherals.
Engineered network design to meet increasing company demands.
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Implemented new policies and procedures that significantly expedited network maintenance and applications
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deployment at national level.
Evaluation of new technologies and management/analytical tools.
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Preparation of new technology strategies and implementation recommendations.
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Hardware management of private bank includes Servers, Desktops, Storage devices, Printers & Network
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equipment on national level.
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Supervision and liaison with many service providers for technical issues related to bank.
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Prepare special reports & plans as and when required by the management.
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Supervised training for multiple customers on multiple locations at same time.
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Supervised different assignments time to time assigned from management like application deployment, patch
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management, performance surveys etc.
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The Computer Wizards
Manager Customer Support (Technical)
August 2001 – October 1993
Hands on hardware, Network & operating system support to various clients.
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Provide guidelines to clients in deciding right selection and purchasing hardware including Servers, workstations,
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desktops & laptops, operating system, network devices & printers depending on the requirement & budget.
Supervised team of 07 Network Engineers, responsible for maintaining the office/customer network, turning up
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new customers, and planning for future.
Coordinated scheduled time off, to assure the department was appropriately staffed at all times, and scheduled
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on call hours for handling escalations from the hardware and network Operations department.
Explore every new product (Hardware / Software) before being delivered to the client and provide sufficient
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training to team engineers for best results. Liaison with marketing team if additional Software / Hardware required
making the product according to customer’s need.
Responsible for every purchase of hardware, software, and network devices from various vendors for clients.
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Evaluation of new technologies and management/analytical tools
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Preparation of new technology strategies and implementation recommendations
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Customize the environment according to user requirement before & after project implementation.
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Analyze / resolve issues arising in any running environment.
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Tackle responsibilities for handling hardware, software & network related complaints.
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Provide full technical support to various Government, Semi Government & private sectors like Aga Khan Education
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Services, Pakistan International Airlines, Li & Fung (Singapore) Pte. Ltd, Pak Ismailia Credit Cooperative Society,
Port Qasim Authority, Inshipping Pvt. Limited, Inservey Pakistan, Fauji Fertilizer, Karachi University, etc.
Countrywide visits for conducting meetings with the staff as well as with the clients.
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New Institute of Data Processing
Lab In charge
November 1990 – September 1993
Organize all the lab schedules and hardware equipment.
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Proper guidance to trainee programmers & other technical lab. Staff.
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Maintenance of break down & other log books.
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Maintain operations of IBM System 36, WYSE 386 (Xenix) and Pc environments.
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EDUCATION
Commerce Graduate Karachi University, Pakistan
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Diploma in Computer Science – 1340 Hours INFO CHANNEL Institute of Business & IT
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Diploma in Networking – 240 Hours INFO CHANNEL Institute of Business & IT
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U.S. EQUIVALENCE (Credit Evaluation Report by International Academic Credential Evaluators, Inc.)
Associate Degree in Commerce GPA 3.50 on a 4.00 scale
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Vocational Training in Computer Science
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Vocational Training in Computer Networking
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Industry Related Trainings
Novell Netware 3.12
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SCO UNIX
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Windows NT / 2003 Servers
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Microsoft ISA
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Microsoft Exchange
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Different courses.
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STATUS
US Immigrant with valid driving license
REFERENCES
Available on requests
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Contact this candidate