Sales Management

Derek O. Thomas

**** ****** ****** *** **** Forest, NC 27587 ~ 251-***-****

*****@************.***

Qualifications

A broad understanding of computer hardware and software including

installation, management, configuration, troubleshooting and support for

both home users and businesses. A dedication to the technical field, with

a desire to learn more. An invaluable experience with hands on skill in

creating and managing my own business in the IT field. A strong solution-

driven focus with a team oriented spirit.

Technical Skills and Knowledge

Windows 9x/NT/2000/XP/Vista/7 ~ Microsoft Office ~ Remote Desktop

Administration

Microsoft Server 2003 ~ Active Directory ~ DNS ~ DHCP ~ Exchange Server ~

NAS

TCP/IP Protocols ~ Norton Ghost ~ WSUS ~ RIS ~ WDS ~ Firewalls ~ Routers ~

Managed Switches

Experience

2008 - 2010 Rocketship IT Saraland, AL

Owner/System Administration/Network Administration

. Installation / Management for multiple Windows XP Pro / Vista / 7

Computers

. Performed troubleshooting / repair onsite and by remote access through

VNC and Crossloop

. Virus protection and removal using Norton, McAfee, AVG, Malwarebytes,

Microsoft Security Essentials, TrendMicro, ComboFix

. Onsite Network / System Administration for 9 small to medium

businesses

. Installed Windows Server 2003 for two locations / Managed for 4

location

. Implemented multiple Disaster Recovery plans and backup options for

clients using ghosting, Symantec backup exec, and NTBACKUP in Windows

Server 2003

. Setup / Managed Active Directory for 4 locations

. IT Consultant for purchases and layout

. Setup Mozy and Carbonite backup at multiple locations

. Setup and Managed multiple NAS products from Seagate, Buffalo,

Synology, and QNAP

. Taught IT classes through the City of Mobile's Community Activities

. Assisted hundreds of home users with repair, service, installation,

wireless setup, virus removal, etc.

. Managed 3 website using Joomla and Wordpress

. Design / Implementation of networks run with CAT5 for 15 locations

2006 - 2008 Liberty National Mobile, AL

Branch Unit Manager

. Licensed Health and Life Insurance Professional in Alabama/Mississippi

. Managed 12 Sales Agents / Trained over 100 New Employees on Insurance

Software

. Managed Office Network, Computers and Incoming Agent Laptops

. Installation and Troubleshooting of the Liberty National Sales

Software

. Held highest sales in the office for the two years

2002 - 2006 The Docking Station LLC. Mobile, AL

Owner/System Administration/Network Administration

. Built / Installed / managed 50+ Windows XP Professional machines for

business using Norton ghost

. Upgraded all machines twice during the 4 years of operation to keep up

with software needs

. Hired / Managed 7 employees / Trained 2 employees for PC technician

positions

. Implemented a network run with CAT5, terminating connections RJ45 and

Linksys EtherFast 2 managed switches

. Responsible for everything on the network from the physical layer to

the application layer

. Network also included a Linksys wireless router to allow users

wireless access if needed and also to allow more machines on the

network

. Installed Internet Caf client software on all XP Pro machines using

one machine as server to manage time for customers using our computers

. Initially installed and configured Linux, DNS, DHCP, Apache

. Managed 2 Linux servers running SUSE that were used for various game

servers, web servers, ftp and MySQL / One Linux server also served at

the Firewall with configured iptables

. Used Apache to host websites created in house for clients

. Managed 5 Website for different clients using Dreamweaver and

Photoshop

. Later Installed / Configured Windows Server 2003, DHCP, RIS

. Installed and managed Cisco PIX firewall using the PDM, after an

incident with our T1 provider's server which was infected with

blasterworm and sent numerous ARP request to our network decreasing

our bandwidth to almost nil

. Used Active Directory to create accounts and groups for specific users

based on their use of our computers

. Responsible for making sure each machine used had the appropriate

group policy and software installed including video games, Microsoft

Office, antivirus, and proprietary insurance software for agents

during Katrina

. Setup and managed Cisco 3002 VPN Concentrator for use by the different

insurance agents doing field work during Katrina, thus giving them a

remote office

. Managed business accounts and payroll with Quickbooks

. Setup Raid 5 for hard drives on 2 machines containing important client

data and graphic work

. Performed troubleshooting/repair on hundreds of customer computers and

printers

. System / Network Administration for 2 other businesses besides Docking

Station

. Held training classes on Microsoft XP and Office Products and worked

with local companies and groups to set up training classes for

employees / Installed software for each company and created the

appropriate group policy for incoming students

. Scheduled data backup for workstations and server

Education

2003 University of South Alabama Mobile, AL

B.S., Information Systems

Classes included the study of

. Database Design / Development/Management

. Website Management and Publishing / Data Communication and Networking

. Information System Design / Applied Development / Systems Analysis

. Management Theory and Practice / Organizational Behavior / Operations

Management

. Small Group Discussion / Technical Writing

. Setup and Managed 6 servers used for students to host websites and

projects on the College's Enterprise Network / One of the servers was

later used to host the PAWS website, also created by students

. Server Management using Linux, Apache and MySQL

Microsoft Certified Professional

Currently studying for MCSA and VMware

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