Manager Sales

Summary of Qualifications

Comprehensive knowledge of principles, theories, concepts and practices of

information management technology. Advanced skills with Windows and Office

suites, desktop operating systems (multiple versions). Knowledge and skill

in various versions of Windows/Exchange servers, Ability to read,

comprehend, and interpret complex technical reference manuals and

procedures. Effectively communicate complex technical concepts to non-

technical users of the systems. Ability to work effectively as a member of

both strategic and operational teams. Ability to set priorities and

organize a diverse and heavy workload. Skill in critical thinking, problem-

solving/analysis, and decision-making with acute attention to detail, To

communicate with employees, management staff, vendors, and other community

stakeholders in a courteous and professional manner.

10 years in the Information Technology /Support Field 20 years

in Retail /Management

Platforms and Tools

( Operating Systems: Windows 9x, NT, 2000, XP, AS 400

( Software: Office 97,2000, XP, Outlook 9x, 2000, XP, Outlook Express,

Eudora, IBM AS400, Great Plains, ADP, Symantec Anti Virus, Backup Exec.

Activant POS, Act, PC Anywhere, IE, Netscape, AOL, Arc Serve, Print Shop,

Exchange Server 5x

( Hardware: PDA's, NIC's, Modems, Video, Boards, Printers, Shiva, Digi

Ports, Switches and Hubs, Compaq, HP, IBM, Dell, Toshiba, Gateway, Clones

Management and Sales Strengths

( Merchandising /Product Presentation ( Sales Training and Team Building (

Recruiting and Staffing Initiatives

( Purchasing and Vendor Management ( Budget Administration /Oversight (

Change/ Turnaround Management (Managed large projects with tight budgets (

Operations Analysis /Inventory Planning ( Cost Reduction and Shrink

Professional Experience[pic]

Store Manager March 2003-January 2010

Tempe Paint Centers Tempe AZ Out of Business

Responsible for every phase day-to-day store operations.

Established sales goals managed budgets and devised sales forecasts.

Maximized sales and profitability of assigned areas through execution of

company programs.

Interviewed, hired, trained, mentored, coached and evaluated performance of

hourly associates.

Responsible for personnel management, merchandise selection and

presentation and store operations.

Worked with vendors to ensure merchandise changes aligned with sales

patterns.

Color consulting. Ordering and purchasing

Marketing and Advertising (Paint Division)

POS/Desktop Support (Paint Division)

Desktop Support Manager July 2000-June 2001

Cheskin Research Out of Business

Responsible for maintaining all Desktop and Laptops

Purchase and inventory equipment and Software

Evaluate and test new desktop hardware, operations systems, applications,

and software including new releases

Global Dial up Services, Back up services, network Admin services

Develop desktop strategy, architecture, service designs and training

manuals

Support up to 75 users at three different sites most were laptop use

Desktop Support Manager June 1999-May 2000

The Sharper Image Out of Business

Purchase and inventory equipment and Software

Supervised Jr. support techs

Responsible for maintaining all Desktop and Laptops

Evaluate, test and install new desktop hardware, operations systems,

applications, and software

Manage large migrations projects, Manage User and Group Accounts, Sharing

and Securing folders and files. Exchange Server Manager

AS400 Admin user profiles and Printer Q's

Develop desktop strategy, architecture, service designs and training

manuals

Supported 250 on site users, remote distribution site, and 25 laptop users.

PC/POS Support May 1998-June 1999

McWhorter's Inc. out of Business

Responsible for maintaining all Desktop and Laptops

Purchase and inventory equipment and Software

Evaluate, test, and install new desktop hardware, operations systems,

applications, and software

Exchange Server Manager, Network Admin services

Managed large Exchange migration with flawless results

AS400 Admin User profiles and Printer Q's

POS Support of all stores

Develop desktop strategy, architecture, and services, Design training

manuals

Support 100 on site users, 40 remote users, and 25 laptop users

Contractor November 1997-May 1998

RHI Consulting

Install/Configure Hardware (NIC, Modems, Video Cards, Sound Cards,

Controllers, Etc, Win95, Office 97

Upgrade and Repair 386's to Pentium 300

Repair and Clean H.P., Epson, Okidata printers

10bt cable connections and Coax connections

Computer Technician Training AUGUST 1997- NOVEMBER 1997

National Training Institute-Fresno, Ca.

Computer repair and troubleshooting

Operating Systems: Dos, Windows, NT M/S Exchange 5 TCP/IP

Sales Manager SEPT 1996-JUNE 1997

Shaw Carpet Showplace Out of Business

Responsible for overseeing the entire store operations.

Assisted in all areas of resets, remodels, relocations, and new store

openings. Handled sales tracking and reporting, Inventory control.

Training and supervised full and part time personnel.

Worked directly with vendors to confirm and verify shipments.

Managed all aspects of merchandising, window displays, and stocking,

Ensured excellence in customer service and resolved all problems at the

store level.

Store Manager JULY 1995-JULY 1996

Community Paint Centers Out of business

Set yearly marketing and budget plans

Established customer base (Retail and Contractor)

Drafted and designed advertising flyers

Coordinated grand opening and pro shows

Attended chamber of commerce meetings

Wrote monthly and yearly expense related reports

Conducted quarterly inventory reports

Hired and trained staff, set weekly schedules

Ordering and purchasing

Paint Technician/Tinter MARCH 1988-JULY1995

Kelly Moore Paints San Carlos, Ca.

Maintained all tinting, batching, and mixing equipment

Responsible for vat/batch, custom shade, mistinted paints or blends with

other special colors

Converted formulas and estimated material requirements, performed

intermixes, eye matches, batching and tinting

Responsible for all sales counter transactions

Ordered and supervised store sundries

Provided training of new products and new employees Worked with customers

on special order and paint problems

Education and Training

Microsoft Training Course

Certificate

Windows 2000 Pro/Server

IBM Training Course

Certificate

AS/400 Client Access for Windows 95/NT Workshop

National Training Institute 1755 N. Gateway Blvd., Fresno, Ca.

Certificate

Computer repair and troubleshooting

Operating Systems: Dos, Windows, NT, Novell

M/S Exchange 5

TCP/IP

San Jose City College, San Jose, Ca

Certificate

Studies include:

Accounting

Sales

Math

Physical Education

Branham High School, San Jose, Ca.

Diploma

Studies include:

General Education,

Music

History

Physical Education

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