Customer Service Representative
Resume:
Stacy Jade Owens
***** ********* **** ( Athens, AL 35611
abley2@r.postjobfree.com
256-***-**** ( Phone
Results-Oriented Customer service Representative
Combined experience, education and training in:
Establishing Customer Working with upset customers Team Building
Rapport
Handling Complaints Creating customer loyalty Telephone Techniques &
Etiquette
Establishing Service Developing client care Effective Training
Standards skills
PROFILE
Excellent interpersonal and communication skills. Easily establish rapport
and trust. Experience includes multitasking, prioritizing and goal setting.
A Resourceful troubleshooter adept at identifying problems and implementing
solutions. Outstanding customer service aptitude with a forte for
developing and fostering mutually beneficial relationships.
EDUCATION
Calhoun college, Decatur, AL Tanner high School, Athens, AL
30 credit hours High School Diploma 5/02
Still attending-01/11/10
PROFESSIONAL EXPERIENCE
Compass Bank Huntsville, AL
06/08 to 12/08
Customer Service Representative
o Call Center Representative on 1st & 3rd shift
o Activated Credit Cards
o Handled balance transfers
o Closed accounts as necessary
o Updated customer data
o Set up on-line accounts
o Handled payments - filed disputes
Air Host (Airport) Huntsville, AL
08/07 to 05/08
Customer Service Representative
o Answering phone
o Deli Food Preparation
o Bartender
o Closer
LG Electronics Huntsville, AL
02/07 to 07/07
Customer Service Representative
o Answering phone
o Placed orders
o Respond quickly to new instructions, situations, methods and
procedures to ensure Client satisfied with service and product.
o Answer customer's technical questions regarding product or service.
o Tracked shipment of placed orders
o Took payment transaction
o Completed every requirement to its fullest capacity and without a
single late or missed objective.
Stacy Jade Owens
West Corporation Huntsville, AL
5/06 to 1/07
Customer Service Representative
o Interact effectively with agents and clients of West by answering
questions or taking escalated calls.
o Clearly understand purposes, objectives, practices and procedures
relating to West.
o Respond quickly to new instructions, situations, methods and
procedures to ensure Client satisfied with service and product.
o Answer customer's technical questions regarding product or service.
Currently supporting Cingular Wireless.
o Resolve complaints and promote positive client relationships.
o Perform at peak efficiency and recognize the importance of quality.
o Completed every requirement to its fullest capacity and without a
single late or missed objective.
Direct TV Huntsville, AL
12/05 to 5/06
Customer Service Representative
o Display superior quality performance, while taking high-volume inbound
calls in fast-paced call center.
o Maintain customer satisfaction and demonstrated patience/telephone
etiquette; represent company professionally.
o Sell product and place customer orders in computer system; up-sell
products and services.
o Identify, research, and resolve customer issues using the computer
system.
o Research billing issues, misapplied payments, and follow-up on
customer issues not immediately resolved.
o Recognize, document, and alert the supervisor of trends in customer
calls.
o Complete call logs, reports, and recommend process improvements.
Ruby tuesday Athens, AL
4/05 to 12/05
Hostess/Waitress/Counter Attendant
o Greeted customers, escorted them to seats, passed out menus, take food
and drink orders, serve food and beverages.
o Answer questions, explain menu items and specials.
o Maintained salad bar, keep tables and dining areas clean.
o Worked in team environment, helping coworkers improve workflow and
customer service.
o Take orders at drive-through and assemble orders and receive payment.
o Scheduled reservations; answered calls and provided backup and support
for others.
Ergo Dynamics Decatur, AL
10/04 to 4/05
Receptionist (part-time)
o Responsible for receiving calls, determining nature of business, and
direct callers to destination.
o Typed memos, correspondence, safety reports, and other documents.
o Sort and distribute internal mail; packaged and shipped large out-
going mail.
o Scheduled appointments, ordered stocked, greeted public.
o Received payment for services and maintained records; assured accuracy
of collection and disbursement of funds.
o Seminar registrations, cold calling, filed, and maintained general
office procedures.
REFERENCES
Nancy Pugh Compass 559-0828
Alicia Lavvorne Matsu 755-8915
Linda Humphrey Intergraph 874-5797
Contact this candidate