Customer Service Sales

Derek Alan Pearson

**** ********* ****** *** *** 612-***-**** (c)

Mpls, MN 55406 ****************@*****.***

Objective Seeking a support position in an environment with

room to grow. Superb communication skills and high

technical aptitude. Professional and detail

oriented, with over 5 years of IT experience. A

flexible team player and great asset to any

organization!

Experience

Supported enterprise level infrastructure.

Donaldson Corp Imaged and deployed workstations using Microsoft

Bloomington, MN SCCM.

Refresh Technician Reset passwords in Active Role Server & Novell.

Aug 2010-Aug 2010 Maintained a detailed system inventory in Excel &

Sharepoint.

Prepared workstations for shipping to plants.

Provided technical documentation to IT knowledge

base.

Setup computers in conference rooms.

Corresponded with help desk and engineers to resolve

problems

Exceeded daily work requirements.

Minnehaha One Stop Troubleshooted WI FI, LAN and security issues.

Shop LLC Installed, repaired, and troubleshooted PC Hardware

Mpls, MN Supported Vista, XP, MAC OS X, Linux, & Office by

Lead Tech/Manager on-site repair and remote software

March 2009- Feb 2010 Reset admin passwords on Apple laptops using UNIX

commands.

Backed up and recovered data from over 50

workstations.

Installed anti virus, office, and audio applications

on user computers.

Tested anti-virus and OS software in Vmware.

Maximized sales and profitability of online and in

store areas.

Responsible for every phase day-to-day store

operations.

Established sales goals, managed budgets and devised

sales forecasts.

Ensured excellence in customer service and resolved

all problems at the store level.

Coloplast Corp Responsible for setting up new employee workstations

Mpls, MN in a large multiple-site corporate environment.

New Hire Coordinator Imaged over 100 desktops/laptops using proprietary

software to user specific standards

Aug 2008-Dec 2008 Supported Lotus Notes email.

Point of contact for hardware repair, shipping and

meeting vendors.

Resolved incidents and problems reported in a

ticketing system

Adhered to company requirements and deadlines

Configured VPN, Citrix, and Blackberry phones

Installed and configured VoIP Avaya phones.

Administered building security software

Provided remote, phone, and on site help desk

support.

Colin Powell Center Responsible for the day-to-day support of a 255-user

Mpls, MN multiple-site network.

Technical Support Operated Windows Server 2003, Windows XP, and OS X

Specialist 10.5

July 2007- June 2008 Added/Deleted user accounts & conducted password

resets with Active Directory.

Imaged 150 Acer desktop and laptop PC's using

Norton Ghost

Performed hardware /software support of end-user

devices throughout the network including AV

presentations and Security Video software

Assisted in the installation of server equipment and

CISCO phones

Migrate users from Office 2003 to Office 2007

Pearson PC Repair Provided on site virus & spyware removal.

On Site Technician Performed data backup.

June 2001-July 2007 Troubleshooted LAN & WLAN and email issues.

Advised users on the cautions of music/video file

sharing and downloading.

Configured printers and routers

Trained users how to use browsers, anti virus, etc

on Windows XP

Built a client base by promotion and advertisement.

Engineered and mixed recording sessions using

Digidesign products

Education Digital Career Academy

Network/Desktop Support Training

Jan 2007- April 2007

- Attended and graduated from program.

Institute of Production and Recording

2002- 2003 (PC/MAC courses)

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