Customer Service Manager

Amanda E. Chavez

**** ******** ***** #***, ******, TX 78754

Cell: 903-***-****

OBJECTIVE: Seeking a challenging position that utilizes and expands my skills in the front office

and customer service.

PROFILE:

• Outstanding interpersonal, communications, negotiation and people management

skills.

• Excellent manager with high degree of self-motivation, organizational efficiency and

prioritization abilities.

• Able to work with minimal supervision where self-reliance and lateral thinking are

required.

• Resourceful in the completion of projects, effective at multi-tasking.

• Quick study, with an ability to easily grasp and put into application new ideas,

concepts, methods and technologies.

• Detail-oriented, efficient and organized

•

Highly trustworthy, discreet and ethical.

EXPERIENCE:

2005-2008: 3P ENTERPRISE DALLAS, TX

Customer Service Manager/Events Coordinator

• Oversaw all logistics related to events coordination, including negotiation of contracts,

scheduling, staffing, delegation of tasks and customer feedback.

• Developed successful program that rewarded current accounts for referrals and repeat

business.

• Responsible for recruitment, interviewing, training and supervision of 30 company

representatives.

• Coordinated professional training for new and existing staff when necessary

2002-2005: PODIATRIC SURGICAL ASSOCIATES OF NORTH TEXAS

Office Manager

• Assisted doctors with all in-office procedures.

• Fulfilled basic patient assistance for 25 to 30 patients per day in this very busy office.

Calmed patients' fears, created comfortable atmosphere, and acted as emotional

support.

• Responsible for the preparation of a sterilized surgical area prior to patients’ arrival.

• Coded and filed claims for patients. Followed up on insurance payments and/or

necessary appeals

• Increased efficiency through implementation of Lytec system for tracking patient

demographics.

• Received certification as x-ray technician

• Conducted frequent inventory audits and ordered pharmaceutical products and surgical

equipment as needed

2001-2002: DALLAS OTOLARYNGOLOGY ASSOCIATES

Administrative Assistant

• Handled full range of medical-secretarial duties including scheduling, billing, insurance,

collections and heavy phones. Cleared up old accounts and worked out payment

arrangements.

• Improved patient satisfaction by spearheading office renovation

• Maintained patient information in Tiger and Medic Systems databases.

EDUCATION:

• 1996 Boulder High School Boulder, CO

• 2002 Richland College Dallas, TX

• 2010 Trinity Valley Community College Palestine, TX

• 2002 Advanced Coding Workshop Presbyterian Hospital of Dallas Dallas, TX

• 2003 Podiatric X-ray Certification Dallas, TX

SKILLS:

• Proficient in Word, Excel

• Ten key entry and running a multi-line switchboard

REFERENCES:

Dr. Timothy Abigail, DPM 972-***-****

Paul Falkenhagen CEO of 3P Enterprise 972-***-****

Brent Stark 817-***-**** (Personal reference)

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