Customer Service Insurance

**** ****** **., ***********, ** ***** 770-***-**** *************@*****.***

DONNA CARDEN

Objective Hipaa Certified

To obtain a position that I can give an employer 110% daily.

Experience

Sept. 2009- April 2010 Huggins Financial Group

Cumming, GA

(Agency Development Specialist) 1099 Employee

• Scheduling in home appointments for life insurance agents

• Recruting new agents for company growth

Jan. 2000- May 2009 Physiotherapy Associates

Gainesville,GA

(Workers Compensation Accounts Manager)

• Claims follow up with health insurance companies

• Adjusting patient accounts accourding to insurance payments

• Posting insurance payments

• Billing patients and patient customer service

• Appealing incorrect insurance payments

• Obtaining medical authorization for treatment

• Auditing patient accounts

• Financial reporting

July 1994-Oct 1997 Insurance Unlimited

Calera, AL

(Owner and Operator)

• Health Insurance claims filing for indendent physicians

• Marketing for prospective clients

• Auditing patient accounts

• Filing Insurance claims

• Claims follow up with insurance companies

• Sales Rep. for Lytec Medical Management Software, Midville, UT

Oct. 1987-May 1994 Blue Cross Blue Shield of AL

Riverchase,AL

(Claims Adjuster)

• Data entry for Medicare Unit

• Claims adjuster for dedicated unit

• Chemotherapy specialist

• Multiple birth specialist

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Donna Carden Page 2

Jan. 1983-Oct. 1987 Marketing Management Inc.

Pelham,AL

(Claims Adjuster)

• Processed claims for self funded employment groups

EDUCATION

1984 Calera High School

Calera, AL

(High School Deploma)

1984 Shelby County Vocational Ctr.

Columbiana, AL

(Business Office Education)

1991-1992 Sanford University

Birmingham,AL

(Nursing Program)

1991 Blue Cross Blue Shield

Riverchase,AL

(CPT4, ICD9 Coding)

1992 Blue Cross Blue Shield

Riverchase,AL

(Medical Terminology)

2001 Physiotherapy Assoc.

Gainesville,GA

(Aspects of Medical Finance)

101 Ways to Get the Money Capital Recovery Service

La Masa, Ca

Maximizing Medicare Reimbursment Healthcare Cash Flow

Pacific Beach, CA

Sucessfull Collection Management Dunn & Bradstreet

New York, NY

Be a Service Champion Fred Pryor

Atlanta, GA

Conflict Management & Confrontation Skills

Fred Pryor

Atlanta,GA

Manage Care Negoiations Captial Recovery Service

La Masa, Ca

Basic office knowledge

• Microsoft Office Xp, Vista, Excel, Outlook Express, Medical front desk, all

general office

equipment, filing, financial reporting,appointment setting, Call-Fire

internet calling system.

Referances

•Jeff Huggins Huggins Financial 770-***-****

•Jamie Davis Hartford Insurance agent 404-***-****

•Brenda Matthews 678-***-****

•Deborah Hammonds 404-***-****

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