Manager Customer Service

James Ryan Steinkraus

630-***-**** ? ************@*****.***

Address: **** **** ***** ? Aurora, IL 60502

OBJECTIVE

To obtain the File Clerk position at Johnson & Armel Consulting

EXPERIENCE

Unisource Worldwide, Inc, Addison, IL, February 2008 - April 2010

(Paige Personnel Services, Temporary to Permanent, November 2007 - February

2008)

Sample Department Coordinator

. Hired as full-time Coordinator due to strong performance as

temporary employee

. Assisted a sales staff of twenty by providing help and guidance to

customers of the largest fine paper distributor in the United

States.

. Coordinated and filled paper sample requests and mockups for

Chicago, St. Louis, and Wisconsin Printers

. Managed sample and swatch book inventory for department and

warehouse

. Provided customer service via telephone and internet, evaluating

all customer complaints and requests

. Trusted with operation of hydraulic paper cutting machine as well

as assembly of perfect bound & saddle stitched books

. Used UPS and FedEx software to complete shipping & receiving

requests

Ocwen Financial, Downers Grove, IL, August 2005 - October 2007

Collateral Processor

. Worked as member of Document Control Department to process and

review note, mortgage and titles for loan servicing company

. Processed large quantity of incoming and out going mail as well as

shipping and receiving requests with UPS, FedEx and DHL

. Entered thousands of tracking numbers in Excel spreadsheets to keep

track of confidential loan documents

. Utilized Microsoft Office Outlook to effectively communicate within

the Document Control Department

. Additional duties included scanning, imaging, filing, shredding and

pulling physical file requests for employees

Buikema's Ace Hardware, Naperville, IL, March 2004 - February 2005

Assistant Manager of Seasonal Department

. Managed, ordered and bought $200K worth of inventory for one of the

largest hardware stores in Illinois

. Trained in home delivery of grills and lawn mowers in company

provided vehicle

Stotis & Baird Chartered, Chicago, IL, March 2001 - March 2004

Law Clerk/Assistant Office Manager

. Promoted to Assistant Office Manager after strong performance as

file clerk

. Coordinated day-to-day office responsibilities including: Schedule

and appointment management, telephone work and organization of

important files

. Assisted with research and investigations by utilizing the law

library, internet and taking photographs

. Handled and tracked client billing processes with accuracy and

attention to detail

EDUCATION

College of Dupage, Glen Ellyn, IL, June 2002

. Certification in Management Supervision

. Business coursework including: Accounting, Finance and Marketing

SKILLS

. Microsoft Word, Excel, Outlook, UPS, FedEx, Uniscore

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