Customer Service Manager
Resume:
LESLIE SCOTT WILKINS
******.*****.*******@*****.***
Corydon, Indiana 47112
Objective
Position that will utilize experience in an environment that will
provide enhancement and career development.
Experience
Renaissance Development, Louisville, Kentucky (03/05 -
09/10)
ASSISTANT PROPERTY MANAGER
Responsibilities:
. Perform all aspects of apartment leasing including handling
traffic, qualifying prospects, preparing lease documents,
and completing move-in procedures.
. Manage accounts receivable including charging rent and
lease charges to resident ledgers, posting rent and
payments to resident accounts, and reconciling bank
deposits.
. Cross-trained in property manager functions including
development of annual budget, management of accounts
payable, communication with vendors, resolution of resident
issues, and management of staff. Assume sole management
function in two person office two days per week.
. Solely responsible for collections. Make payment
arrangements with residents and initiate eviction
proceedings in Jefferson District Court. Reduced
outstanding accounts receivable and improved timeliness of
collections through persistent resident communication.
. Responsible for lease renewal rent increases and
negotiating new rates with residents, ensuring maximum
resident retention while maintaining the required economic
occupancy.
. Proficient in use of all aspects of Yardi property
management software.
. Ensure compliance with all state, federal, and local fair
housing laws.
. Gather and compile current market and economic information
to prepare market analysis.
NTS Development Company, Louisville, Kentucky (06/04 -
03/05)
LEASING ASSOCIATE
Responsibilities:
. Assisted in initial development of corporate outreach
program including design of marketing materials.
. Cross-trained in assistant manager functions of
collections, posting rent, distributing payments, and
reconciling computer input to bank deposit.
. Performed all aspects of apartment leasing.
. Successfully completed continuing education courses in
leasing, fair housing, customer service, mold awareness,
resident retention, and internet leasing.
Dillard's Department Store, Louisville, Kentucky (09/03 -
06/04)
SALES ASSOCIATE
Responsibilities:
. Consistently met sales goals by providing outstanding
customer service.
. Assisted in merchandising, display maintenance, and floor
moves.
. Completed price changes and bi-annual inventory.
Fifth Third Bank, Louisville, Kentucky (11/00 -
09/03)
SENIOR CUSTOMER SERVICE REPRESENTATIVE AND TRAINER
Responsibilities:
. Maintained thorough knowledge of all Fifth Third products,
providing assistance to customers with appropriate account
selection and loan opportunities.
. Trained new employees in accordance with company
guidelines.
. Balanced main vault, monitored tellers' cash levels,
ordered and shipped cash.
. Prepared federal tax deposits, cashier checks, money
orders, and municipal bonds.
. Effectively marketed services of the bank, resulting in
increased deposits and revenue.
Additional Experience
Worked as a server and bartender during and immediately after college.
Education
Completed Army 101 Course
Elizabethtown Community and Technical College
Completed National Apartment Association's National Apartment Leasing
Professional course and received NALP designation.
Continuing education courses in leasing, fair housing, customer
service, mold awareness, resident retention, and internet leasing.
Bachelor of Business Administration
Morehead State University, Morehead, Kentucky
Contact this candidate