Manager Customer Service
Resume:
Thomas Rackley
Baton Rouge, LA 70815
Thomas Rackley
***** ********* ***, ***** *****, LA 70815 225-***-**** Email ********.*******@*****.***
To secure a management or sales position in the food and beverage
Objective industry.
Dining Services Manger
Experience 2007 – 5/5/10 St. James Retirement Community, Baton Rouge,LA
Directly supervises employees in all areas of the eleven dining rooms
Organize and plan functions for the residents
Schedule and record time for employees
New hire orientation and training of all dinning staff
Responsible for all purchases and budgeting of the dining rooms
Occasionally serve as manager on duty for the property
Food and Beverage Director
2003-2007 Baton Rouge Marriott, Baton Rouge, LA
Supervised all employees in the restaurant, room service and banquet
facilities
Performed inventory, cost analysis, and ordering of all beverages and
liquor
Responsible for training, scheduling, tip reports, and time records of
employees
Occasionally served as manager on duty of the property
Responsible for all purchases in the food and beverage areas
Performed training at other Marriott properties
Assisted evacuees and hotels in New Orleans after Hurricane Katrina
Helped with the recovery efforts for other properties owned by Marriott
Assisted in kitchen as needed (ran omelet stations, and filled in for chef)
Food and Beverage Manager
1999-2003 Bocage Raquet Club, Baton Rouge, LA
Supervised employees in all areas of banquets, restaurant, snack bars,
and maintenance
Responsible for set up and pricing of all functions
Provided employee training and resources
Responsible for handling bids and purchasing big ticket items, such as
kitchen equipment
Created innovative new menus and pricing strategies
Restaurant Manager
1997-1999 Hilton of Baton Rouge, Baton Rouge, LA
Supervised employees in all areas of restaurant, bar, room service, and
banquet areas
Responsible for organizing and setting up for special functions
Responsible for all purchasing and inventory of food and beverages
Responsible for all customer service issues and resolutions
Prepared year end budgeting for the department
Broadmoor High School, Baton Rouge, LA
Education
Alcohol Awareness Training (Tips, and Care Program)
Safe Serve (Food Safety Certification)
Cooking, Fine Dining, and Wine
Interests
References are available on request.
References
Thomas Rackley
10433 Starlight Ave, Baton Rouge, LA 70815 225-***-**** Email ********.*******@*****.***
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