Customer Service Manager

**** **** ***** **. ? Torrance ? California ? ****2

310-***-**** ? ********.*******@*********.***

OBJECTIVE

A dynamic, results-oriented and experienced individual who is

dedicated in pursuing a new career path.

SUMMARY OF QUALIFICATIONS

Consistently achieve performance objectives and goals through

enthusiasm, tenacity and initiative, which complements knowledge and

expertise in the ff:

Total Quality Management - Building and Equipment - Cost Control

Maintenance - PNL analysis

Staff Training and - Store Safety and - Sales budget

Individual Development Security preparation

Inventory Management - Customer Service and - Training Needs and

Food safety Satisfaction Analysis

- Local Store Marketing

WORK EXPERIENCE

Honeybee Foods Corp., Restaurant Manager, Carson, CA May 16,

2008-May

1,2010

Key responsibilities:

- Food Safety Management

- Monthly product and service quality review and analysis

- Sales forecasting and analysis

- Sales building activities formulation and implementation

- Competition check and quarterly customer survey

- Merchandising materials implementation

- PNL preparation and analysis

- Cost control and cost benefit analysis

- Monthly profit initiatives implementation

- Store Team Structure & Organization

- Store Team Development

- Team Morale, Motivation & Discipline

- Monthly People Initiative Implementation

- Store Safety Program Implementation

- Labor Law Implementation

Honeybee Foods Corp., Assistant Restaurant Manager, Carson, April2, 2007

CA - May 15,

2008

- Supplies & Product Availability

- Food & Paper Cost Control

- Inventory Management

- Stockroom Organization & Management

- Supplies Requisitioning

- Repairs & Maintenance program implementation

- Operating Supplies Management

- Crew training system implementation

- Performance appraisal of production crew

- Store safety program implementation

- Cash control implementation

EDUCATION

Philippine School of Business Administration, Manila, Philippines

Bachelor of Science in Business Administration, Major in Management,

March 1995

COMPUTER SKILLS

Proficient in MS Word, Excel and Power point

LANGUAGES

Fluent in English and Filipino.

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