Customer Service Manager

MEHDI KANZI-BELGHITI

*** ****** ******, *******, **. 02453 . *********@*****.*** . 717-***-****

QUALIFICATIONS SUMMARY

* Strong supervising and management skills.

* CPR Certified as well as First Aid and additional management and

employee training experience.

* Productive and efficient work habits without supervision, self

motivator with high energy.

* A solid history of customer service satisfaction success and a solid

background in a food and customer service satisfaction

experience/environment.

* Certified in LEAN and Safety.

* Genco Distribution System - Second Shift Supervisor . Mechanicsburg,

PA 2007 - Present

* Responsibilities included: supervision of more than forty-five

employees, setting goals for each production assembly line to help

with the production efficiency and accuracy, and completing the hourly

check-list to avoid any error that may arise before shipping out

products to their destination.

* Traveled to other warehouse sites within the country to train

employees and new supervisors.

* In charge of organizing a daily meeting with all the assembly line

leads, either by group or individual basis before the beginning of the

shift, and maintaining organization within the assembly line

formation; ensuring that the product is packaged correctly as the bill

of materials states.

* Helped increase profits by up to fifteen - twenty percent by creating

a daily schedule in which different employees simultaneously alternate

between beginning new projects and completing the project for the day.

* Assisted in the assembly lines and promoted team work, while

maintaining a certain level of respect.

MIT Hilton Hotel - Restaurant/Banquet Server . Cambridge, MA

2005 - 2007

* Responsibilities included: maintaining organization, consistent room

flow and keeping any situations may occur under control by maintaining

organization and customer satisfaction.

* Handled guest requests in a proficient, friendly and professional

manner.

* Extensive knowledge of Food and Beverage services with hours of

operation for banquets and room service department.

* Attended to all matters or situations that arose and found quick and

efficient solutions.

* Set up tables before and after dining room hours, maintaining clean

presence of the restaurant.

Q'doba Mexican Grill - Manager . Boston, MA

2004 - 2005

* In charge of leading a team of seven employees, while maintaining

complete organization.

* Established system of food control and customer service satisfaction;

duties included: managing weekly and daily food and supply inventory

and completing daily tasks, closing the store and cashing out the

register.

* Responsible for recruiting of new employees and creating weekly

schedules.

Burger King - Manager . Saugus, MA

2002 - 2004

* Supervises and trained team members and shift coordinators on team

stations

* Well-regarded problem-solving skills; demonstrated a proactive mind-

set resulting in better communication, higher productivity, and fewer

problems.

* Managed cash control & security procedures and implemented marketing

plans, maintained inventory, managed labor, and applied financial

reports across shifts to enhance restaurant results; Consistently

exceeded sales goals and quotas.

LANGUAGES

Fluent in French and Arabic

REFERENCES

Available Upon Request

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